Frequently Asked Questions
Frequently Asked Questions:
Things to know before placing an order with thatgirlsbathandbody.com: Please take a moment to read the information listed below on processing time and shipping, and work hours. Some of this information is noted through out the website, but is added to this page to make it easier to find. It is important that you understand this information before hand, so that there will not be any confusion, misunderstandings, or disappointments with your order.
That Girls Bath and Body Work Hours: Business hours 9am - 5pm Monday Thru Friday and work mainly in the evenings. Orders placed after 5:00 pm on weekday will not be processed until the next business days. Orders received on Friday, Saturday or Sunday will not be processed until the following Monday (unless a store holiday). Order Deadline: Busy Season Sept 1 - Dec 31. weeks depending on the size, date of order, and location. Processing of 5-8 business days and up to 15 not counting weekends. Holidays may take longer, Please allow an additional 8 but up to 4-6 for processing, production time and delivery. Contact us for more info or go to the Before Ordering page.
Processing Time: ALL PRODUCTS AND GIFTS ARE HANDMADE AND MADE TO ORDER. Many may think that when placing an order items are kept in stock and ready to be shipped out the day of their order. Since the customer is paying for Priority mail they should receive it within 2 days or so of ordering. This is not the case, but we hand make all of our jewelry and bath and body products. Products are made to order to arrive at peak of freshness.
Why Freshly Made? So they are made to order and then they will arrive at your home at peak of freshness. Thatgirlsbathandbody.com does not mass produce or have a stock of premade items on shelves. Each soap is hand cut so no two are alike, all unique. That Girl's Bath & Body does not have a large team of workers helping make, or package orders, so it takes 5-8 days to process, approve payment, confirm, and make your order from the time of payment and always in the order that it is received. Sometimes the processing time will not take as long pending quantities ordered. Please allow a minimum of 5 business days (not counting weekends or holidays) for production time. These are estimated times of production and delivery and not guarantees. That Girl's Bath & Body can not make guarantees date of delivery.
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Shipping Information:
Delivery
Q: How long will it take for my order to be shipped?
A: Soaps and balms must be delivered within 72 hours after they are made. We keep a small supply of some of our products on hand and replenish as they are ordered so that they arrive to the consumer at the peak of freshness. Most orders in stock with take an average of 3-10 business days with Priority mail. Please allow product to be made and delivery time. Allow orders up to 15 business days for delivery,(Mon-Fri), pending payment approval. Excludes weekends, busy season and holidays. Some items may need to be delivered First Class Mail or Parcel Post.
Shipping Time: Please allow 3-10 business days to receive your order. This includes the processing time of 5-8 days as stated above and the delivery time of 2-3 days once shipped, which all packages are sent by method of USPS Priority Mail unless other wise requested or stated. In most cases some may receive their orders sooner pending size and quantity of order but 7-15 days is given in case of any delays or a high volume in orders. "NOTE - it may take 7-15 days to receive your order" For more information read the shipping section or visit Before Ordering.
SHIPPING INFORMATION AND CHARGES
Q: How do you ship orders?
A: We ship USPS for all our shipping. We send most packages Priority to ensure prompt arrival of our products with the least impact from climate. You may choose the type of shipping at check out. We may send some items First Class Mail if possible due to customer request or cost.
We ship to the 48 Contiguous United States. ADD international delivery to Canada and Mexico, Next working on Europe. Here at That Girl's we hope to have Europe delivery added to our shopping cart before the new year. Add your email and name to our mailing list to be the first to know when this will be happening. We ship USPS usually Priority Mail or First class mail unless otherwise specified or requested. We combined and discount shipping while try to utilize the USPS new Flat Rate Boxes when ever possible. Only actual shipping charges, shipping extras like insurance, our time and packaging material are used. If the shopping cart charges you more than necessary, as soon as we become aware we will immediately refund the difference. Your items are wrapped and packaged carefully to ensure a safe trip. Purchasing insurance is a very good idea because That Girl's Bath and Body is not responsible for loss, stolen or damaged packages. We have no control over the fate of your package once shipped.
INTERNATIONAL SHIPPING FAQs:
We USA Canada and Mexico, later adding Hawaii, Alaska and Europe hopefully before the New Year. After the New Year we have plans for shipping personal orders worldwide! No wholesale orders outside the USA. We will ship your package USPS First Class. Unfortunately, the USPS system does not provide tracking on international first class shipments. If you would like some type of tracking as delivery or signature confirmation and possible insurance choose from the shipping list during checkout. USPS does not include tracking in detail. Depending on your region of the world, holidays, weekends and customs, shipments usually arrive to you in 14 days or less. If your package is held up in customs, this can increase the time frame up to 45 days. Customs fees and taxes are the responsibility of the buyer. Many customs offices will charge a fee based on the weight of the package, regardless of the dollar amount listed on the claim form. If this is of concern to you, we recommend placing small orders, as our packages can become heavy due to bubble wrapping certain items (to prevent damage or breakage).
We cannot mark your package as a gift or write a lower value on the customs form. This is mail fraud and we will not take the risk of being fined.
PLEASE NOTE: Orders to Brazil, Turkey and Australia have encountered delays due to customs policies. PLEASE ALLOW 42 DAYS BEFORE CONTACTING US REGARDING ORDER DELIVERY TO THESE COUNTRIES. These countries coming soon.
Shipping Insurance
Shipping Insurance is offered for customers to safeguard Shipping insurance is not including on order under $50. Packages sent to unconfirmed address or Orders over $50 are required to purchase insurance. Unconfirmed address are subjected to verification and purchasing shipping extras. Shipping extra services are as follow: shipping insurance, delivery or signature confirmation. We may contact the buyer for additional information. Purchases over $70-100 are subjected to buying signature confirmation to safe guard you package.
Delivery Confirmation Number:
All orders are shipped with a delivery confirmation number and an e-mail notification will be sent when time allows to the email address provided during checkout. You will receive an email with a delivery confirmation number once your order is shipped out. You can check the status of your shipment online at www.USPS.com Please note that a delivery confirmation number is not a tracking number. USPS.com will only update the information once the item is delivered. *Note E-mail notifications are not always recieved though, in some cases they are blocked as junk mail or returned back undeliverable so if you do not recieve an email notification of your delivery confirmation number please feel free to contact me and I will be happy to track your package and give you any information needed on your order. Priority mail may not be available for PO Box, APO or other similar type of address. Delivery confirmation is not available for APO address.
What forms of payment do you accept?
For your convenience we accept the following most major credit cards and debit cards with payapl: Visa & Mastercard, American Express, Discover, or regular account payments all through PayPal.
If you would prefer to pay by check or money order please email your order or call. E-checks may be used at check out using paypal. We will respond with the total. Checks are held for seven days until the check clears our bank after which your selections will be shipped. Orders can be sent to That Girl's Bath & Body Attn: Order - PO Box 1322 Hopewell, VA 23860.
Q: How do I place an order?
A: Placing an order with us is Fast and Secure using our online shopping cart. To place an order, simply click on the add to cart button which can be found with each item description. You will have the option to check out or continue shopping. If you experience any difficulties in placing an order, please contact us via email.
PAYMENT INFORMATION
By using the "Add to Cart" buttons you can place your order and make payment using credit/debit/check card through PayPal. This is the preferred method of payment.
You do not need to belong to PayPal to use the buttons.
There is no cost to you for using PayPal to process your payment. You can safely use your major credit, debit, or check card without revealing your sensitive information to us.
This is also the quickest way to receive your order. No waiting for checks to clear.
For orders outside the adjacent 48 states, large orders or if you need to include more information than is available with the "Add to Cart" format, feel free to email us using clicking the send email button above.
If you would prefer to make your purchase using a Money Order or Cashier's Check please use the contact information located on the about us section of the web store. Be sure to include any size or color options that are applicable. All Checks will be held for three weeks or until they are cleared. Issuing bank must also clear before any product will be made or shipped.
PayPal How secure is this store?
At Checkout you will see at the url address https as well as a gold key lock. This lets you know that the store is secure. This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits SSL encryption (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Tax
Q: Will I be charged for sales tax? A: Only Virginia Residents will be charged sales tax.
Ordering
Q: Can I Order by Mail? A: Call or e-mail for a mail order form and send Cashier's Check, Check, or Money Order to That Girl's Bath & Body, P.O. Box 1322, Hopewell, VA 23860.
Why Can't I order from your site?
When customers can not order from our store, the problem is most likely that they cannot make a secure connection to the server. To test where this is the problem, please go to https://www.microsoft.com/ (note the s after http) and see if you get through. If you cannot get through to Microsoft either, then the problem is on your end.
There are two possible reasons you cannot set up secure connections. In that case the solution is either to allow site program through your firewall, temporarily cut it off, or to order from a computer outside the firewall.
What are cookies?
A cookie is a piece of data that a Web server gives to a Web browser. When the same browser asks the server for another page, it includes the cookie with the request. This lets the server know when a sequence of clicks all come from the same browser. Cookies are only for the purpose of collecting the above information and using it as listed above.
Does Cookies collect personal information?
Using cookies doesn't give the server any personal information about the person visiting the Web site.
Why we use them?
Yahoo! Store uses cookies to keep track of each shopper's shopping basket. When someone arrives at a yahoo store, they are giving a unique cookie. When they click on an Order button, we use the cookie to decide what shopping basket to put the product into.
If you don't use cookies (or some equivalent approach like putting a tracking code in the URL for each visitor), there is simply no way to make a shopping basket work; unless the server has some way to tell that two clicks on the Order button are coming from the same browser, it has no way to know that both orders should go into the same shopping basket.
Note that Yahoo! doesn't store any information in the cookies themselves. The cookies are simply ids. Any information that shoppers enter when placing an order is kept on yahoo or paypal's servers; id in the cookie is merely a key. That Girl's Bath & Body does not store credit card or debit card information ourselves.
For more information on cookies please visit The Yahoo Directory.
Why does it say I am being redirected to an insecure page?
After the consumer places the order, we send them back to whatever page they lasted viewed on our site. The order form is secure and the regular site pages are not.
You the consumer should not worry about this message, it is only to alert you that you want to keep shopping. The message is merely about the page sent to after ordering. Customers can rest assure that credit card, debit card, and any other sensitive personal information was not exposed and is safe and secure.
Returns or Mail Order:
Orders and returns should be sent to: That Girl's Bath & Body PO Box 1322 Hopewell, VA 23860
Q: What if a item I wanted becomes back ordered?
A: If the item you order is currently out of stock, we will contact you via email.
Q: What are your wholesale return policies?
A: Items purchased wholesale for resale purposes carry a 7 day initial satisfaction guarantee. We carry quality merchandise and if for any reason your not happy with the merchandise you may return it for credit, replacement or a refund. Any merchandise being returned must be unopened and not used due to the nature of this products. You must have been given return authorization via email BEFORE being returned. Policy may change at any time without notice and returns are processed on a case by case basis. All refunds, credits, exchanges and returns our subjected to our discretion. Returns must be received in good orginal condition within 7 days of receiving your package. By buy from That Girl's Bath & Body you are abiding this policy.
Gift Certificates
Paper Gift Certificates are available. You must mail in your order to use and redeem.
Q: What ingredients do you use in your products?
A: Only the finest and purest ingredients are used in our collections. We combine healing, mood enhancing, relaxing essential oils with enriching botanicals, vitamins and minerals to balance the skin's functions, reduce stress, and promote an overall feeling of well being. Our products can improve your skin appearance and texture. Results may vary from person to person. None of our products have Mineral oil, Paraben, Additive, Alcohol, Dye, Synthetic Chemicals, Harsh Detergents, or Lanolin oil. Our products are environmentally safe, and NO tests on animals are conducted. Most of are products are Sodium Laureth Sulfate free. Our products are very concentrated for maximum potency. Contains high amounts of antioxidants, omegas, vitamins, flavonoids, anthocyanidins and provides anti-flammatory, antiseptic, antibacterial, antifungal & skin healing benefits. Mostly Vegan and 100% Natural. We will not degrade or dilute our pure formulas. Packed with powerful antioxidants, vitamins and essential oils and extracts. Highly potent concentration in our bath and body line intensely moisturizes, softens,and smooths skin. Try our body and face cream if you want to protect your skin from sun and environmental factors. Stimulate collagen, elasticity, and firmness. Our products will nourish your skin with healing properties. Our Body cream will stimulate circulation. Our skin care line will regenerate cells healing cellular damage. Jojoba - Jojoba is nourishing to skin and also softens and moisturizes mature and dry skin. Jojoba helps to heal inflamed skin conditions such as psoriasis or any form of dermatitis and can help control acne and oily skin. Evening Primrose - Rich source of gamma linolenic acid, an Omega 6; anti-inflammatory, anti-oxidant, and helpful for rosacea, acne, and eczema. Rose Hips Seed Oil - High in Vitamin C, prevents the advancement of wrinkles and aging, and helps skin to regain its natural color and tone. Borage - Promotes cell growth and rejuvenate. Emu oil is helps heal scars and burns. Helpful with skin problems like eczema. This oil is hypoallergenic and will not clog pores. Antioxidants and super omega 3, 6, and 9 are in our skin care and bath and body products.
Q: FREE SAMPLES? A: No Free samples for customers without the purchase of products totaling $50 or more. You must First purchase than the sample will be including in your order. Prices and policies may change without notice, but will be updated as soon as possible. However, we do send Product for Review if you have a Review Web-Site.
Rules of Contact - Serious inquiries only! Requirements: you must provide your full name (first and last) of the person or persons reviewing products, company name (if applicable), business or contact email, full business address (No PO Boxs unless you are a well known business), and website/blog/youtube URL & Name of Site. Please put Subject Heading: Product Review and your company name/contact name so your email is not put into spam box.
Requirements for Sampling/Review: We provide samples for the purpose of reviewing to review companies. You must have a large following (you indicated that you do not right now) and we ask you to provide us with your info when requesting samples. Any emails sent not providing info requested with go unanswered do to heavy volume of email request for product sampling/review. If you would like us to send it to an Mailing Service Box you must provide another street address as well for our records. What about your store do you like? Products you found of most interest. How did you find our online store? Ex: internet search engines and if yes which one and what key words did you use?
After we have received all information required, reviewed your application and verified your info we will contact you about the review. Product maybe sent to if you are approved. We can not guarantee to send every person or company samples who apply, but we do ask for all the information above or we will not be able to send any products.
*Note: At this time we only except request for product reviews and send product reviews to locations within the 48 Contiguous United States of America and the District of Columbia. The term contiguous excludes the states of Alaska, Hawaii and all off-shore U.S. territories and possessions.
Ordering Online Concerns?
Q: I'm not comfortable ordering online. Can I call in my order?
A: That Girl's Bath and Body can only accept orders online and direct mail. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe. Paypal is considered one of the most safest, fastest, and most convenient ways to buy online. Your personal and financial information are securely stored and never shared. I you wish to receive a brochure, catalog, or order form please contact us by email. If shopping with us in person or through our catalog please contact That Girl's Bath & Body or your local Representative for more information regarding in person or mail order payment methods.
Q: Would I need an account with PayPal to order That Girl's Bath and Body merchandise?
A: No you do not need an account with PayPal to order online using credit cards and debit cards. If you would like to use your existing PayPal account you may do so on this site. For more information on paypal, e.g. how to use paypal, please go to paypal.com
Q: Finding an Item What if I can't find an product that I have ordered previously?
A: Use the Search feature built into the web site. You may used quotations around word for best results. If you don't find what you are looking for, please contact by sending us an email at info@thatgirlsbathandbody.com
PAYMENT INFORMATION
By using the "Buy Now" buttons you can place your order and make payment using credit/debit/check card through PayPal. This is the preferred method of payment.
You do not need to belong to PayPal to use the buttons.
There is no cost to you for using PayPal to process your payment. You can safely use your major credit, debit, or check card without revealing your sensitive information to us.
This is also the quickest way to receive your order. No waiting for checks to clear.
For orders outside the adjacent 48 states, large orders or if you need to include more information than is available with the "Buy Now" format, feel free to email us using the email button above or contact information below.
Contact:
Address: PO Box 1322 Hopewell, VA 23860 Email: info@thatgirlsbathandbody.com
If you would prefer to make your purchase using a bank or cashier's check please use the contact information above. Be sure to include any size or color options that are applicable. All Checks will be held for two weeks or until they are cleared before any product will be made or shipped.
SHIPPING INFORMATION AND CHARGES
When you order from us the cart will direct you to PayPal. This payment does include shipping with express checkout making ordering easier and fastier. If shipping is not collected due to error or you would like to be sent an invoice or request. We will send a separate request or Paypal invoice for the calculated shipping charges. Orders will not be shipped until the shipping has been paid (retail orders only). To Process, production time, and shipping time allow 7-15 days.
We ship to the 48 Continental United States only at this time and not its properties or Canada. Sorry, no overseas orders at this time.
We ship USPS Priority Mail unless otherwise specified or requested. Please email us if you choose to have your items shipped Parcel Post. Only actual shipping charges are used.
Here you will find some of the most unique products created in my own kitchen. Not only are the soaps unique, but you will also find that the scents are very fragrant and pleasing. Some of my customers can hardly believe it is just soap. The lotion is divine, so nourishing and pleasant on your skin and senses. Please feel free to contact me. Please enjoy your visit and remember No question is silly. Thank You!!
Q: What is glycerin Soap?
A: Handmade soap contains the natural forming glycerin, made naturally during the soap making process, that is normally removed from other store bought soaps. In order to make the extremely hard french milled soaps, not made by hand, the glycerin must be removed or the soap would be too soft. Companies may extract the glycerin through a variety of methods and then add a percentage back to say it contains glycerin. On average handmade soap contains around 10% naturally retained glycerin. Glycerin soap is especially good for sensitive/delicate skin, minor skin conditions, children, and for pets.
Sales: Free shipping & Free gift wrapping, all month long December 1 - 30, 2008. We are offering free ground shipping on orders over $75. *Disclaimer: Free shipping option applies ONLY to a certain type of shipping such as Ground Mail (Parcel Post). If another shipment such as 2-3 day (Priority) or Overnight Mail is selected we will contact (by call or email) you about changing shipping to ground for your order. Other wise you will have to contact us and send in additonal payment. No cancellations during this offer. Free Ground Shipping on all products on orders over $75. This discount will only apply Dec 1st to 31st 2008 and ends at 11:00pm. Offer no longer valid after sales date. FREE offer is not valid on anything less than 10 items purchased or $75 or more. Discounts valid only on lowest quantity of each product.
Rule - Free Gift with Minimum Purchase:
One free gift per person, per same address, per order. Please note that That Girl's Bath & Body, thatgirlsbathandbody.com, Owner(s), Debra Rawlings, Authorizer, or Operator(s) of website, reserves the right to rescind, revoke or terminate this offer at any time, with or without cause, explanation, or notice. This includes, without limitation, if the terms of the offer do not accurately describe our intent due to errors or omissions. Limited supply or amounts of free gift may be available. Offers expire May 31, 2009. Additional charges will apply for shipping and processing, and product upgrades unless otherwise specified. Discounts not valid on previous purchase(s) or in combination with any other offer(s). FREE Gift offer is not valid on anything less than 10 items purchased at a minimum of $5 each or $75 or more. ** Can not be applied to orders already placed or in progress.
Q: What is glycerin?
A: Glycerin is a humectant. This means that it draws moisture to the skin and helps retain it. Most commercially-produced soaps have the glycerin removed during the process and sell it separately or put it into other products.
Why use handcrafted soap?
Handcrafted Soap is rich in natural Glycerin, free of alcohol, detergents and harsh chemicals. Our soaps are made using the highest quality vegetable oils, essential oils, cosmetic-grade fragrance oils and exotic butters available. We do not use any artificial colorings as our products get their shades from the natural saponfication of various oils and the addition of herbs, vegetable powders and other botanicals.
Many commercially made soaps contain detergents which can irritate skin. Handcrafted soap is very mild, so those who are sensitive to detergents may benefit from using natural soap. Also, the handcrafted process does not produce any harmful by-products and is safe for the environment.
(Note: As with any product it is possible some people may be sensitive. Discontinue use if any signs of sensitivity or allergic reaction should occur. Some products contain a minimal amount of coconut oil or other "nut" butters so persons with nut allergies may want pay close attention to ingredient listings.)
How is soap made?
Soap is made through a process called saponfication. Without saponfication you can not have soap. All soaps are made using oils and sodium hydroxide (also called lye), it is false to think soap can be made without it. During the Saponfication process this combination of acids (oils) and alkali (lye) is chemically changed into soap. There is no lye present in the finished bars of soap.
There are many variations of this process but each results in a very mild bar of soap which still contains the moisture loving glycerin produced during the saponfication process. Glycerin is a natural humicant which aids in moisturizing skin by drawing moisture from the air.
Does your soap have lye in it?
No! Many people are under the impression that all handmade soaps are the same as the harsh "lye soap" grandma used to make. The fact is soap can not be made without the use of lye in the initial process. Even commercial soaps begin with this same basic process. Though the process is still the same the end result is quite different. The harsh soap remembered from the old days more than likely contained excess amounts of lye from imprecise chemistry and lack of measurement. Modern soap making has become a very precise science. During Saponfication the combination of acid (oils, fats, or combination of) and alkali (lye) chemically change into soap. There is no lye left at the end of the process, it is used up completely. What is left is the purest form of soap and natural skin loving glycerin that in no way resembles the lye soap of old.
How is handcrafted soap different from the commercial name brand soaps bought at the super market?
Most commercial soaps are mass-produced via the continuous process using inexpensive rendered animal fats such as beef tallow or lard. To further cut their production cost, many manufacturers use an alarming list of synthetic detergents and petroleum based chemicals to extend, preserve and enhance their product. Read the labels and you will notice that most are not soap at all, they are actually synthetic bars of detergent. To cut cost even more, manufacturers extract the natural humectant, glycerin, during the process. It is then sold as a by-product to other industries for profit, and replaced with synthetic additives leaving the consumer more often that not with dry, itchy skin that feels tight. Remember this...True soap is not detergent and true soap does not need to be "enhanced"!
Our soap is made in small batches using the highest quality vegetable oils available. The naturally occurring glycerin remains in finished soap leaving you with pure natural soap.
Q: What are the benefits of using handmade soap?
A: It is believed that the healing properties of a handmade bar of soap are great for those who suffer from skin conditions such as psoriasis and eczema. As well as people that have sensitive skin or are hypoallergenic. They often find immediate relief by switching to handmade soap. Handmade soap is very mild. They are often made from vegetable-based oils and do not contain the potentially harmful chemicals found in conventional bar soap. One of the biggest differences between commercial soap and handmade soap is glycerin. Glycerin is a clear liquid that absorbs water from the air and is a key factor in keeping skin soft and healthy.
Why use handcrafted soap?
Handcrafted Soap is rich in natural Glycerin, free of alcohol, detergents and harsh chemicals. Our soaps are made using the highest quality vegetable oils, essential oils, cosmetic-grade fragrance oils and exotic butters available. We do not use any artificial colorings as our products get their shades from the natural saponfication of various oils and the addition of herbs, vegetable powders and other botanicals.
Many commercially made soaps contain detergents which can irritate skin. Handcrafted soap is very mild, so those who are sensitive to detergents may benefit from using natural soap. Also, the handcrafted process does not produce any harmful by-products and is safe for the environment.
(Note: As with any product it is possible some people may be sensitive. Discontinue use if any signs of sensitivity or allergic reaction should occur. Some products contain a minimal amount of coconut oil or other "nut" butters so persons with nut allergies may want pay close attention to ingredient listings.)
Q: Can I make my handmade soap last?
A: Handmade soap contains glycerin, it can retain more moisture than other soaps. To extend the life of your handcrafted soap, place it in a well-draining soap dish. Keep unused bars in a cool, dry place out of direct contact with water and sun light.
Q: Why are That Girl's Bath and Body soaps differ in size?
A: All of our soaps are made in small batches by hand from start to finish. Making them all unique. Whether its decorative designs, scents and colors. Our soaps are hand cut so every batch and bar will be different. This is why they will vary a little in size. The average weight on all our bars is 5 oz.
Q: What type of payments do you take?
We accept Mastercard and Visa via Paypal on our secure server. We also accept Checks, however the payment must clear before your items are shipped. Unfortunately we cannot accept cash or CODs for online purchases but we will accept Money Orders.
Q: Do you protect your customers private information?
A: Yes. We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.
Q. I would like to give unique favors to celebrate a special event. What items, choices and prices do you offer?
A. We have made up favors for a wide range of events, from 50th birthdays, to showers, communions and weddings. There are a number of soaps shown on our Special Order pages that are terrific made up with your favorite colors and scents. Additionally, small organza bags can be made up with small soaps and lotions to give your guests. Sachets make a lovely statement. Price discounts from retail are based on the number of articles ordered. We will be happy to work with you, to make your event outstanding.
Q. What is Fragrance Layering?
A. Fragrance layering is using products in the same fragrance to enhance the scent. Our soaps are wonderfully scented, but a good soap will rinse clean, leaving only a faint scent on the skin, with its moisturizing properties. Soaking in scented salts will leave a gentle aroma on your skin. Spraying with body mist spritz after bath or shower will add a light scent, which would be increased with a moisturizing lotion. Topping off with our Dry Oil Cologne will give you the fullest effect.
Q. Many of your products contain Shea Butter. What is Shea Butter?
A. Shea butter is an extract of the nut of the Shea (Karite) Tree found in Africa. It is a skin softner and contains Vitamines, cinnamic acid, and natural sunscreen.
Q. What are the benefits of Shea Butter?
A. Shea Butter is rich in Vitamins A, E and F. These vitamins, in combination are highly effective in cell regeneration and anti-aging, and are particularly helpful to sun-damaged skin. Due to its unique combination of oils and fatty acids, it has been used traditionally to treat dry and cracked skin, small skin wounds, stretch marks, insect bits and a variety of skin conditions. For information take a look at the ingredient list page.
Q. What do Bath Salts do for me?
A. The rich combination of salts in our bath salts, will soften the water, draw impurities from the skin and ease tired muscles. Additionally, it is relaxing to luxuriate in steaming fragrance-filled tub.
Q. What is your Lotionbars(Stick)?
A. The Lotion-in-a-Stick is a rich combination of skin loving Shea Butter, Cocoa Butter, Mango Butter and Jojoba Oil, made into a solid form with the addition of soy or beeswax. It melts on contact with your skin, and is wonderful to keep in purse or pocket, or at your desk. It is great for application to dry elbows and heels.
Q. What are the advantages of your Lip Balm?
A. Our Lip Balm is VEGAN and made from wonderful butters and oils. It contains NO paraben or alcohol, which are frequently found in commercial lip balms. Butters and jojoba oil is actually healing to dry lips as well as protecting.
Q. How does Goat's Milk work to soften skin?
A. The lactic acid in milk gently sloughs away dead skin cells, while the fat content softens the new skin. It also contain mineral-rich vitamins, glycerin and other skin nourishing ingredients.
Q. Can you make up a gift basket of things I choose?
A. Yes, we make up a large variety of gift baskets. We can put together an assortment based on a fragrance at a price range of your choosing, or if you prefer, you can choose the products you would like in the basket. If your products are valued at $25 or more, there is no extra cost for this service. A moderate, $2.00 would be charged for gift assortments under $25.
Q: How do I become a Hostess of a Spa Party? A: Hosting a Bath and Body Spa Party: It's easy, it's fun, it's rewarding. Earn free gifts & get substantial discounts on products. It's a girl's night out to explore the world of natural handcrafted bath and body care products. Who wouldn't want to be invited to that? Invite your family, friends, co-workers, neighbors, anyone you can think of. For more information or to host your own party, contact your local Representative or Email us.
What is a Spa Party like: Snacks & refreshments are served, games, prizes, give-away, spa treatment demonstrations, special product discounts. Every guest in attendance receives a free gift as a thank you for coming. Lots of samples are made available for pampering & trying out our wonderful products. You as the hostess receive a generous % off products, based on the total volume of sales from your party. You also receive a wonderful gift just for hosting the party. Ask about specials; ex: every time someone at your party books their own party. Fill out the form below for more information on how you can host your own Home Spa Party. For further information on hosting a spa party go to the contact us page. Please be sure to specify in the comment area that you are inquiring about hosting a home spa party. Include your contact info name, address, email address, and phone number.
(Disclaimer: By submitting order you agree to abide by our ordering policies stated Here).
FAQ Important Order Processing and Shipping:
For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. Verification and order processing normally takes one business day. Most items are sent within the U.S. insured via USPS Priority service with delivery confirmation. Overnight will have signature confirmation. A tracking number will be sent to you via email the day your item is sent. If you need it sooner please contact us for more details and cost information.
ACCURACY OF ADDRESS INFORMATION: When ordering from That Girl's Bath & Body, our customers will be guaranteeing the accuracy of their order - address, contact info. Please review your order carefully before submitting. If you notice any errors after you submit your order, please contact us and we will correct it for you. We will not be able to resend your order without a correct address.
Incorrect Shipping Address:
We are not responsible for parcel shipped to the wrong address due to customers' error. If the parcel is returned to us, we will contact the buyer to request the correct address and estimate of additional shipping cost to resend the parcel. If the buyer refuses to have the item resent, we will refund the purchase price minus shipping plus 20% of value the order or a $10.00 penalty fee. This fee is for resending order due to the customer providing incorrect information. If you provide a shipping address that is incorrect or incomplete, all fees relating to the return of the package will be at your expense. If any products are damaged because of incorrect or incomplete address supplied by the customer, the customer will be held responsible for any and all damage.
SHIPPING GUIDELINES: Below are a few things we need.
Valid street addresses -- we cannot ship to an PO Box. Full names -- initials are not acceptable. A working valid e-mail address -- rest assure your e-mail is safe with us. A correct phone number -- where you can be reached; in case we need to reach you regarding your order.
Shipping Issues:
However, holidays, temporarily out of stock items, large orders, suppliers out of stock, if we have a heavy workload, and weather conditions could affect delivery time. Please allow 2-4 weeks for shipment. You will be contacted if one of the above scenarios occur. Every effort is made to process each order as expeditiously as possible. Please allow for production time as well as shipping time when ordering. Most orders will be delivered after they are made during business days. Some of our products are not made until ordered. That Girl's Bath and Body uses a conservative estimate delivery time for our customers. Shipping will be totaled online during check out. If your package weight is exceedingly heavy, requiring a substantial increase in the shipping charges, we will notify you by email to obtain additional funds for the overage. PRODUCT PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The prices displayed on thatgirlsbathandbody.com are quoted in U.S. Dollars and are valid and effective only in the United States. USPS (United States Postal Service ONLY). Many items may be shipped parcel post. Some must be shipped priority mail. EXAMPLES: (Soap, Butters, Balms).
Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. That Girl's Bath and Body is not responsible for delays in shipping. Weather conditions, location of delivery, carrier, and out of stock items may delay delivery. Your country's customs authority may hold orders up for inspection. By purchasing from us, you agree there will be no charge backs to us and that you agree to our shipping terms. Under no circumstances are we responsible for your package once it leaves our facility. Nor will we refund Shipping fees under any circumstances.
Shipping Destinations:
Q: Do you ship Overseas? A: We are sorry, but products purchased on thatgirlsbathandbody.com can only be billed or shipped to destinations within the United States. USPS (United States Postal Service ONLY).
Q: Damage or Lost Package?
A: We ship USPS only. Our primary shipping method is Priority Mail which is usually a 2-3 day delivery time with track & delivery confirmation. Typically you will receive notification via your email from USPS when the package was shipped, and you will be provided a tracking number which you can track at www.usps.com. You will be notified by email by us after your order has been placed.
Shipment tracking in detail is not available for packages shipped via United States Postal Service (USPS). You will have to contact USPS for lost or damaged packages. That Girl's Bath & Body is not liable for any lost shipments. The consumer is responsible for claiming all misplaced, lost, or undelivered shipments directly with USPS. If you wish you may add insurance on your USPS package. To add insurance select to do so during checkout or contact us by email. USPS Express Mail Overnight delivery: By selecting Express overnight mail your package will automatically be insured with insurance coverage. Delivery even on Sundays and holidays, No Saturday charge, No fuel surcharge, and free tracking information. Priority Mail and Parcel Post: You will be charged an additional fee for insurance. If you choose not to select insurance and your shipment is lost you will have to contact USPS with any claims or lost items. Because we have no control over the fate of a package after it leaves us, only insured packages will be replaced if damaged or missing within 3 business days. If you did not purchase shipping insurance on your order – That Girl's Bath and Body is not responsible nor liable for any damage due to carrier negligence. Please speak to the carrier regarding damage.
If insurance was purchased, please contact us by phone or email to start a claim process. DO NOT throw out the box, product, or any packing materials used on your order as these will be needed by the carrier to file a claim. If the box, product, or and packing material are not available to be viewed by the carrier, That Girl's Bath & Body will be unable to accommodate you with a claim. Returns will not be accepted without a Return Number.
That Girl's Bath & Body will not be responsible for delays caused by USPS.
Shipments are usually sent within 48-72 hours from order date.
Out of stock items
Q: How will I know if an item is in stock? A: That Girl's Bath & Body's site tells users when an item is out of stock, if it is a limited item, or how many items are on hand. Please allow the minimum of 14 business days for item to be re-stocked. Once the item comes in, it will immediately be shipped out to you. For back orders please allow 4-6 weeks. You will be contacted if this scenario occurs. If the product is still not in stock due to a situation beyond our control we will notify you and the item will be cancelled from your order. (This is very unusual, most items are on hand.)
COLOR
Why does the earring look green but its says pink?
A: Please note that different computer monitors have varying color viewing qualities. The jewelry has been photographed using the best equipment and method possible, however some variations do occur. Natural gemstones will have occasional inclusions and irregularities.
We have made our best effort to display as accurately as possible the colors of the products. However the actual colors you will see depends on your monitor. We do not guarantee that the colors that you see on your monitor are accurate.
New Policy: (Effective and replaced old as of 3/02/2009). This newer return policy take presendance over the old one as stated in depth in the private policy page. Returns and Refunds
Things to know before placing an order with thatgirlsbathandbody.com: Please take a moment to read the information listed below on processing time and shipping, and work hours. Some of this information is noted through out the website, but is added to this page to make it easier to find. It is important that you understand this information before hand, so that there will not be any confusion, misunderstandings, or disappointments with your order.
That Girls Bath and Body Work Hours: Business hours 9am - 5pm Monday Thru Friday and work mainly in the evenings. Orders placed after 5:00 pm on weekday will not be processed until the next business days. Orders received on Friday, Saturday or Sunday will not be processed until the following Monday (unless a store holiday). Order Deadline: Busy Season Sept 1 - Dec 31. weeks depending on the size, date of order, and location. Processing of 5-8 business days and up to 15 not counting weekends. Holidays may take longer, Please allow an additional 8 but up to 4-6 for processing, production time and delivery. Contact us for more info or go to the Before Ordering page.
Processing Time: ALL PRODUCTS AND GIFTS ARE HANDMADE AND MADE TO ORDER. Many may think that when placing an order items are kept in stock and ready to be shipped out the day of their order. Since the customer is paying for Priority mail they should receive it within 2 days or so of ordering. This is not the case, but we hand make all of our jewelry and bath and body products. Products are made to order to arrive at peak of freshness.
Why Freshly Made? So they are made to order and then they will arrive at your home at peak of freshness. Thatgirlsbathandbody.com does not mass produce or have a stock of premade items on shelves. Each soap is hand cut so no two are alike, all unique. That Girl's Bath & Body does not have a large team of workers helping make, or package orders, so it takes 5-8 days to process, approve payment, confirm, and make your order from the time of payment and always in the order that it is received. Sometimes the processing time will not take as long pending quantities ordered. Please allow a minimum of 5 business days (not counting weekends or holidays) for production time. These are estimated times of production and delivery and not guarantees. That Girl's Bath & Body can not make guarantees date of delivery.
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Shipping Information:
Delivery
Q: How long will it take for my order to be shipped?
A: Soaps and balms must be delivered within 72 hours after they are made. We keep a small supply of some of our products on hand and replenish as they are ordered so that they arrive to the consumer at the peak of freshness. Most orders in stock with take an average of 3-10 business days with Priority mail. Please allow product to be made and delivery time. Allow orders up to 15 business days for delivery,(Mon-Fri), pending payment approval. Excludes weekends, busy season and holidays. Some items may need to be delivered First Class Mail or Parcel Post.
Shipping Time: Please allow 3-10 business days to receive your order. This includes the processing time of 5-8 days as stated above and the delivery time of 2-3 days once shipped, which all packages are sent by method of USPS Priority Mail unless other wise requested or stated. In most cases some may receive their orders sooner pending size and quantity of order but 7-15 days is given in case of any delays or a high volume in orders. "NOTE - it may take 7-15 days to receive your order" For more information read the shipping section or visit Before Ordering.
SHIPPING INFORMATION AND CHARGES
Q: How do you ship orders?
A: We ship USPS for all our shipping. We send most packages Priority to ensure prompt arrival of our products with the least impact from climate. You may choose the type of shipping at check out. We may send some items First Class Mail if possible due to customer request or cost.
We ship to the 48 Contiguous United States. ADD international delivery to Canada and Mexico, Next working on Europe. Here at That Girl's we hope to have Europe delivery added to our shopping cart before the new year. Add your email and name to our mailing list to be the first to know when this will be happening. We ship USPS usually Priority Mail or First class mail unless otherwise specified or requested. We combined and discount shipping while try to utilize the USPS new Flat Rate Boxes when ever possible. Only actual shipping charges, shipping extras like insurance, our time and packaging material are used. If the shopping cart charges you more than necessary, as soon as we become aware we will immediately refund the difference. Your items are wrapped and packaged carefully to ensure a safe trip. Purchasing insurance is a very good idea because That Girl's Bath and Body is not responsible for loss, stolen or damaged packages. We have no control over the fate of your package once shipped.
INTERNATIONAL SHIPPING FAQs:
We USA Canada and Mexico, later adding Hawaii, Alaska and Europe hopefully before the New Year. After the New Year we have plans for shipping personal orders worldwide! No wholesale orders outside the USA. We will ship your package USPS First Class. Unfortunately, the USPS system does not provide tracking on international first class shipments. If you would like some type of tracking as delivery or signature confirmation and possible insurance choose from the shipping list during checkout. USPS does not include tracking in detail. Depending on your region of the world, holidays, weekends and customs, shipments usually arrive to you in 14 days or less. If your package is held up in customs, this can increase the time frame up to 45 days. Customs fees and taxes are the responsibility of the buyer. Many customs offices will charge a fee based on the weight of the package, regardless of the dollar amount listed on the claim form. If this is of concern to you, we recommend placing small orders, as our packages can become heavy due to bubble wrapping certain items (to prevent damage or breakage).
We cannot mark your package as a gift or write a lower value on the customs form. This is mail fraud and we will not take the risk of being fined.
PLEASE NOTE: Orders to Brazil, Turkey and Australia have encountered delays due to customs policies. PLEASE ALLOW 42 DAYS BEFORE CONTACTING US REGARDING ORDER DELIVERY TO THESE COUNTRIES. These countries coming soon.
Shipping Insurance
Shipping Insurance is offered for customers to safeguard Shipping insurance is not including on order under $50. Packages sent to unconfirmed address or Orders over $50 are required to purchase insurance. Unconfirmed address are subjected to verification and purchasing shipping extras. Shipping extra services are as follow: shipping insurance, delivery or signature confirmation. We may contact the buyer for additional information. Purchases over $70-100 are subjected to buying signature confirmation to safe guard you package.
Delivery Confirmation Number:
All orders are shipped with a delivery confirmation number and an e-mail notification will be sent when time allows to the email address provided during checkout. You will receive an email with a delivery confirmation number once your order is shipped out. You can check the status of your shipment online at www.USPS.com Please note that a delivery confirmation number is not a tracking number. USPS.com will only update the information once the item is delivered. *Note E-mail notifications are not always recieved though, in some cases they are blocked as junk mail or returned back undeliverable so if you do not recieve an email notification of your delivery confirmation number please feel free to contact me and I will be happy to track your package and give you any information needed on your order. Priority mail may not be available for PO Box, APO or other similar type of address. Delivery confirmation is not available for APO address.
What forms of payment do you accept?
For your convenience we accept the following most major credit cards and debit cards with payapl: Visa & Mastercard, American Express, Discover, or regular account payments all through PayPal.
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If you would prefer to pay by check or money order please email your order or call. E-checks may be used at check out using paypal. We will respond with the total. Checks are held for seven days until the check clears our bank after which your selections will be shipped. Orders can be sent to That Girl's Bath & Body Attn: Order - PO Box 1322 Hopewell, VA 23860.
Q: How do I place an order?
A: Placing an order with us is Fast and Secure using our online shopping cart. To place an order, simply click on the add to cart button which can be found with each item description. You will have the option to check out or continue shopping. If you experience any difficulties in placing an order, please contact us via email.
PAYMENT INFORMATION
By using the "Add to Cart" buttons you can place your order and make payment using credit/debit/check card through PayPal. This is the preferred method of payment.
You do not need to belong to PayPal to use the buttons.
There is no cost to you for using PayPal to process your payment. You can safely use your major credit, debit, or check card without revealing your sensitive information to us.
This is also the quickest way to receive your order. No waiting for checks to clear.
For orders outside the adjacent 48 states, large orders or if you need to include more information than is available with the "Add to Cart" format, feel free to email us using clicking the send email button above.
If you would prefer to make your purchase using a Money Order or Cashier's Check please use the contact information located on the about us section of the web store. Be sure to include any size or color options that are applicable. All Checks will be held for three weeks or until they are cleared. Issuing bank must also clear before any product will be made or shipped.
PayPal How secure is this store?
At Checkout you will see at the url address https as well as a gold key lock. This lets you know that the store is secure. This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits SSL encryption (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Tax
Q: Will I be charged for sales tax? A: Only Virginia Residents will be charged sales tax.
Ordering
Q: Can I Order by Mail? A: Call or e-mail for a mail order form and send Cashier's Check, Check, or Money Order to That Girl's Bath & Body, P.O. Box 1322, Hopewell, VA 23860.
Why Can't I order from your site?
When customers can not order from our store, the problem is most likely that they cannot make a secure connection to the server. To test where this is the problem, please go to https://www.microsoft.com/ (note the s after http) and see if you get through. If you cannot get through to Microsoft either, then the problem is on your end.
There are two possible reasons you cannot set up secure connections. In that case the solution is either to allow site program through your firewall, temporarily cut it off, or to order from a computer outside the firewall.
What are cookies?
A cookie is a piece of data that a Web server gives to a Web browser. When the same browser asks the server for another page, it includes the cookie with the request. This lets the server know when a sequence of clicks all come from the same browser. Cookies are only for the purpose of collecting the above information and using it as listed above.
Does Cookies collect personal information?
Using cookies doesn't give the server any personal information about the person visiting the Web site.
Why we use them?
Yahoo! Store uses cookies to keep track of each shopper's shopping basket. When someone arrives at a yahoo store, they are giving a unique cookie. When they click on an Order button, we use the cookie to decide what shopping basket to put the product into.
If you don't use cookies (or some equivalent approach like putting a tracking code in the URL for each visitor), there is simply no way to make a shopping basket work; unless the server has some way to tell that two clicks on the Order button are coming from the same browser, it has no way to know that both orders should go into the same shopping basket.
Note that Yahoo! doesn't store any information in the cookies themselves. The cookies are simply ids. Any information that shoppers enter when placing an order is kept on yahoo or paypal's servers; id in the cookie is merely a key. That Girl's Bath & Body does not store credit card or debit card information ourselves.
For more information on cookies please visit The Yahoo Directory.
Why does it say I am being redirected to an insecure page?
After the consumer places the order, we send them back to whatever page they lasted viewed on our site. The order form is secure and the regular site pages are not.
You the consumer should not worry about this message, it is only to alert you that you want to keep shopping. The message is merely about the page sent to after ordering. Customers can rest assure that credit card, debit card, and any other sensitive personal information was not exposed and is safe and secure.
Returns or Mail Order:
Orders and returns should be sent to: That Girl's Bath & Body PO Box 1322 Hopewell, VA 23860
Q: What if a item I wanted becomes back ordered?
A: If the item you order is currently out of stock, we will contact you via email.
Q: What are your wholesale return policies?
A: Items purchased wholesale for resale purposes carry a 7 day initial satisfaction guarantee. We carry quality merchandise and if for any reason your not happy with the merchandise you may return it for credit, replacement or a refund. Any merchandise being returned must be unopened and not used due to the nature of this products. You must have been given return authorization via email BEFORE being returned. Policy may change at any time without notice and returns are processed on a case by case basis. All refunds, credits, exchanges and returns our subjected to our discretion. Returns must be received in good orginal condition within 7 days of receiving your package. By buy from That Girl's Bath & Body you are abiding this policy.
Gift Certificates
Paper Gift Certificates are available. You must mail in your order to use and redeem.
Q: What ingredients do you use in your products?
A: Only the finest and purest ingredients are used in our collections. We combine healing, mood enhancing, relaxing essential oils with enriching botanicals, vitamins and minerals to balance the skin's functions, reduce stress, and promote an overall feeling of well being. Our products can improve your skin appearance and texture. Results may vary from person to person. None of our products have Mineral oil, Paraben, Additive, Alcohol, Dye, Synthetic Chemicals, Harsh Detergents, or Lanolin oil. Our products are environmentally safe, and NO tests on animals are conducted. Most of are products are Sodium Laureth Sulfate free. Our products are very concentrated for maximum potency. Contains high amounts of antioxidants, omegas, vitamins, flavonoids, anthocyanidins and provides anti-flammatory, antiseptic, antibacterial, antifungal & skin healing benefits. Mostly Vegan and 100% Natural. We will not degrade or dilute our pure formulas. Packed with powerful antioxidants, vitamins and essential oils and extracts. Highly potent concentration in our bath and body line intensely moisturizes, softens,and smooths skin. Try our body and face cream if you want to protect your skin from sun and environmental factors. Stimulate collagen, elasticity, and firmness. Our products will nourish your skin with healing properties. Our Body cream will stimulate circulation. Our skin care line will regenerate cells healing cellular damage. Jojoba - Jojoba is nourishing to skin and also softens and moisturizes mature and dry skin. Jojoba helps to heal inflamed skin conditions such as psoriasis or any form of dermatitis and can help control acne and oily skin. Evening Primrose - Rich source of gamma linolenic acid, an Omega 6; anti-inflammatory, anti-oxidant, and helpful for rosacea, acne, and eczema. Rose Hips Seed Oil - High in Vitamin C, prevents the advancement of wrinkles and aging, and helps skin to regain its natural color and tone. Borage - Promotes cell growth and rejuvenate. Emu oil is helps heal scars and burns. Helpful with skin problems like eczema. This oil is hypoallergenic and will not clog pores. Antioxidants and super omega 3, 6, and 9 are in our skin care and bath and body products.
Q: FREE SAMPLES? A: No Free samples for customers without the purchase of products totaling $50 or more. You must First purchase than the sample will be including in your order. Prices and policies may change without notice, but will be updated as soon as possible. However, we do send Product for Review if you have a Review Web-Site.
Rules of Contact - Serious inquiries only! Requirements: you must provide your full name (first and last) of the person or persons reviewing products, company name (if applicable), business or contact email, full business address (No PO Boxs unless you are a well known business), and website/blog/youtube URL & Name of Site. Please put Subject Heading: Product Review and your company name/contact name so your email is not put into spam box.
Requirements for Sampling/Review: We provide samples for the purpose of reviewing to review companies. You must have a large following (you indicated that you do not right now) and we ask you to provide us with your info when requesting samples. Any emails sent not providing info requested with go unanswered do to heavy volume of email request for product sampling/review. If you would like us to send it to an Mailing Service Box you must provide another street address as well for our records. What about your store do you like? Products you found of most interest. How did you find our online store? Ex: internet search engines and if yes which one and what key words did you use?
After we have received all information required, reviewed your application and verified your info we will contact you about the review. Product maybe sent to if you are approved. We can not guarantee to send every person or company samples who apply, but we do ask for all the information above or we will not be able to send any products.
*Note: At this time we only except request for product reviews and send product reviews to locations within the 48 Contiguous United States of America and the District of Columbia. The term contiguous excludes the states of Alaska, Hawaii and all off-shore U.S. territories and possessions.
Ordering Online Concerns?
Q: I'm not comfortable ordering online. Can I call in my order?
A: That Girl's Bath and Body can only accept orders online and direct mail. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe. Paypal is considered one of the most safest, fastest, and most convenient ways to buy online. Your personal and financial information are securely stored and never shared. I you wish to receive a brochure, catalog, or order form please contact us by email. If shopping with us in person or through our catalog please contact That Girl's Bath & Body or your local Representative for more information regarding in person or mail order payment methods.
Q: Would I need an account with PayPal to order That Girl's Bath and Body merchandise?
A: No you do not need an account with PayPal to order online using credit cards and debit cards. If you would like to use your existing PayPal account you may do so on this site. For more information on paypal, e.g. how to use paypal, please go to paypal.com
Q: Finding an Item What if I can't find an product that I have ordered previously?
A: Use the Search feature built into the web site. You may used quotations around word for best results. If you don't find what you are looking for, please contact by sending us an email at info@thatgirlsbathandbody.com
PAYMENT INFORMATION
By using the "Buy Now" buttons you can place your order and make payment using credit/debit/check card through PayPal. This is the preferred method of payment.
You do not need to belong to PayPal to use the buttons.
There is no cost to you for using PayPal to process your payment. You can safely use your major credit, debit, or check card without revealing your sensitive information to us.
This is also the quickest way to receive your order. No waiting for checks to clear.
For orders outside the adjacent 48 states, large orders or if you need to include more information than is available with the "Buy Now" format, feel free to email us using the email button above or contact information below.
Contact:
Address: PO Box 1322 Hopewell, VA 23860 Email: info@thatgirlsbathandbody.com
If you would prefer to make your purchase using a bank or cashier's check please use the contact information above. Be sure to include any size or color options that are applicable. All Checks will be held for two weeks or until they are cleared before any product will be made or shipped.
SHIPPING INFORMATION AND CHARGES
When you order from us the cart will direct you to PayPal. This payment does include shipping with express checkout making ordering easier and fastier. If shipping is not collected due to error or you would like to be sent an invoice or request. We will send a separate request or Paypal invoice for the calculated shipping charges. Orders will not be shipped until the shipping has been paid (retail orders only). To Process, production time, and shipping time allow 7-15 days.
We ship to the 48 Continental United States only at this time and not its properties or Canada. Sorry, no overseas orders at this time.
We ship USPS Priority Mail unless otherwise specified or requested. Please email us if you choose to have your items shipped Parcel Post. Only actual shipping charges are used.
Here you will find some of the most unique products created in my own kitchen. Not only are the soaps unique, but you will also find that the scents are very fragrant and pleasing. Some of my customers can hardly believe it is just soap. The lotion is divine, so nourishing and pleasant on your skin and senses. Please feel free to contact me. Please enjoy your visit and remember No question is silly. Thank You!!
Q: What is glycerin Soap?
A: Handmade soap contains the natural forming glycerin, made naturally during the soap making process, that is normally removed from other store bought soaps. In order to make the extremely hard french milled soaps, not made by hand, the glycerin must be removed or the soap would be too soft. Companies may extract the glycerin through a variety of methods and then add a percentage back to say it contains glycerin. On average handmade soap contains around 10% naturally retained glycerin. Glycerin soap is especially good for sensitive/delicate skin, minor skin conditions, children, and for pets.
Sales: Free shipping & Free gift wrapping, all month long December 1 - 30, 2008. We are offering free ground shipping on orders over $75. *Disclaimer: Free shipping option applies ONLY to a certain type of shipping such as Ground Mail (Parcel Post). If another shipment such as 2-3 day (Priority) or Overnight Mail is selected we will contact (by call or email) you about changing shipping to ground for your order. Other wise you will have to contact us and send in additonal payment. No cancellations during this offer. Free Ground Shipping on all products on orders over $75. This discount will only apply Dec 1st to 31st 2008 and ends at 11:00pm. Offer no longer valid after sales date. FREE offer is not valid on anything less than 10 items purchased or $75 or more. Discounts valid only on lowest quantity of each product.
Rule - Free Gift with Minimum Purchase:
One free gift per person, per same address, per order. Please note that That Girl's Bath & Body, thatgirlsbathandbody.com, Owner(s), Debra Rawlings, Authorizer, or Operator(s) of website, reserves the right to rescind, revoke or terminate this offer at any time, with or without cause, explanation, or notice. This includes, without limitation, if the terms of the offer do not accurately describe our intent due to errors or omissions. Limited supply or amounts of free gift may be available. Offers expire May 31, 2009. Additional charges will apply for shipping and processing, and product upgrades unless otherwise specified. Discounts not valid on previous purchase(s) or in combination with any other offer(s). FREE Gift offer is not valid on anything less than 10 items purchased at a minimum of $5 each or $75 or more. ** Can not be applied to orders already placed or in progress.
Q: What is glycerin?
A: Glycerin is a humectant. This means that it draws moisture to the skin and helps retain it. Most commercially-produced soaps have the glycerin removed during the process and sell it separately or put it into other products.
Why use handcrafted soap?
Handcrafted Soap is rich in natural Glycerin, free of alcohol, detergents and harsh chemicals. Our soaps are made using the highest quality vegetable oils, essential oils, cosmetic-grade fragrance oils and exotic butters available. We do not use any artificial colorings as our products get their shades from the natural saponfication of various oils and the addition of herbs, vegetable powders and other botanicals.
Many commercially made soaps contain detergents which can irritate skin. Handcrafted soap is very mild, so those who are sensitive to detergents may benefit from using natural soap. Also, the handcrafted process does not produce any harmful by-products and is safe for the environment.
(Note: As with any product it is possible some people may be sensitive. Discontinue use if any signs of sensitivity or allergic reaction should occur. Some products contain a minimal amount of coconut oil or other "nut" butters so persons with nut allergies may want pay close attention to ingredient listings.)
How is soap made?
Soap is made through a process called saponfication. Without saponfication you can not have soap. All soaps are made using oils and sodium hydroxide (also called lye), it is false to think soap can be made without it. During the Saponfication process this combination of acids (oils) and alkali (lye) is chemically changed into soap. There is no lye present in the finished bars of soap.
There are many variations of this process but each results in a very mild bar of soap which still contains the moisture loving glycerin produced during the saponfication process. Glycerin is a natural humicant which aids in moisturizing skin by drawing moisture from the air.
Does your soap have lye in it?
No! Many people are under the impression that all handmade soaps are the same as the harsh "lye soap" grandma used to make. The fact is soap can not be made without the use of lye in the initial process. Even commercial soaps begin with this same basic process. Though the process is still the same the end result is quite different. The harsh soap remembered from the old days more than likely contained excess amounts of lye from imprecise chemistry and lack of measurement. Modern soap making has become a very precise science. During Saponfication the combination of acid (oils, fats, or combination of) and alkali (lye) chemically change into soap. There is no lye left at the end of the process, it is used up completely. What is left is the purest form of soap and natural skin loving glycerin that in no way resembles the lye soap of old.
How is handcrafted soap different from the commercial name brand soaps bought at the super market?
Most commercial soaps are mass-produced via the continuous process using inexpensive rendered animal fats such as beef tallow or lard. To further cut their production cost, many manufacturers use an alarming list of synthetic detergents and petroleum based chemicals to extend, preserve and enhance their product. Read the labels and you will notice that most are not soap at all, they are actually synthetic bars of detergent. To cut cost even more, manufacturers extract the natural humectant, glycerin, during the process. It is then sold as a by-product to other industries for profit, and replaced with synthetic additives leaving the consumer more often that not with dry, itchy skin that feels tight. Remember this...True soap is not detergent and true soap does not need to be "enhanced"!
Our soap is made in small batches using the highest quality vegetable oils available. The naturally occurring glycerin remains in finished soap leaving you with pure natural soap.
Q: What are the benefits of using handmade soap?
A: It is believed that the healing properties of a handmade bar of soap are great for those who suffer from skin conditions such as psoriasis and eczema. As well as people that have sensitive skin or are hypoallergenic. They often find immediate relief by switching to handmade soap. Handmade soap is very mild. They are often made from vegetable-based oils and do not contain the potentially harmful chemicals found in conventional bar soap. One of the biggest differences between commercial soap and handmade soap is glycerin. Glycerin is a clear liquid that absorbs water from the air and is a key factor in keeping skin soft and healthy.
Why use handcrafted soap?
Handcrafted Soap is rich in natural Glycerin, free of alcohol, detergents and harsh chemicals. Our soaps are made using the highest quality vegetable oils, essential oils, cosmetic-grade fragrance oils and exotic butters available. We do not use any artificial colorings as our products get their shades from the natural saponfication of various oils and the addition of herbs, vegetable powders and other botanicals.
Many commercially made soaps contain detergents which can irritate skin. Handcrafted soap is very mild, so those who are sensitive to detergents may benefit from using natural soap. Also, the handcrafted process does not produce any harmful by-products and is safe for the environment.
(Note: As with any product it is possible some people may be sensitive. Discontinue use if any signs of sensitivity or allergic reaction should occur. Some products contain a minimal amount of coconut oil or other "nut" butters so persons with nut allergies may want pay close attention to ingredient listings.)
Q: Can I make my handmade soap last?
A: Handmade soap contains glycerin, it can retain more moisture than other soaps. To extend the life of your handcrafted soap, place it in a well-draining soap dish. Keep unused bars in a cool, dry place out of direct contact with water and sun light.
Q: Why are That Girl's Bath and Body soaps differ in size?
A: All of our soaps are made in small batches by hand from start to finish. Making them all unique. Whether its decorative designs, scents and colors. Our soaps are hand cut so every batch and bar will be different. This is why they will vary a little in size. The average weight on all our bars is 5 oz.
Q: What type of payments do you take?
We accept Mastercard and Visa via Paypal on our secure server. We also accept Checks, however the payment must clear before your items are shipped. Unfortunately we cannot accept cash or CODs for online purchases but we will accept Money Orders.
Q: Do you protect your customers private information?
A: Yes. We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.
Q. I would like to give unique favors to celebrate a special event. What items, choices and prices do you offer?
A. We have made up favors for a wide range of events, from 50th birthdays, to showers, communions and weddings. There are a number of soaps shown on our Special Order pages that are terrific made up with your favorite colors and scents. Additionally, small organza bags can be made up with small soaps and lotions to give your guests. Sachets make a lovely statement. Price discounts from retail are based on the number of articles ordered. We will be happy to work with you, to make your event outstanding.
Q. What is Fragrance Layering?
A. Fragrance layering is using products in the same fragrance to enhance the scent. Our soaps are wonderfully scented, but a good soap will rinse clean, leaving only a faint scent on the skin, with its moisturizing properties. Soaking in scented salts will leave a gentle aroma on your skin. Spraying with body mist spritz after bath or shower will add a light scent, which would be increased with a moisturizing lotion. Topping off with our Dry Oil Cologne will give you the fullest effect.
Q. Many of your products contain Shea Butter. What is Shea Butter?
A. Shea butter is an extract of the nut of the Shea (Karite) Tree found in Africa. It is a skin softner and contains Vitamines, cinnamic acid, and natural sunscreen.
Q. What are the benefits of Shea Butter?
A. Shea Butter is rich in Vitamins A, E and F. These vitamins, in combination are highly effective in cell regeneration and anti-aging, and are particularly helpful to sun-damaged skin. Due to its unique combination of oils and fatty acids, it has been used traditionally to treat dry and cracked skin, small skin wounds, stretch marks, insect bits and a variety of skin conditions. For information take a look at the ingredient list page.
Q. What do Bath Salts do for me?
A. The rich combination of salts in our bath salts, will soften the water, draw impurities from the skin and ease tired muscles. Additionally, it is relaxing to luxuriate in steaming fragrance-filled tub.
Q. What is your Lotionbars(Stick)?
A. The Lotion-in-a-Stick is a rich combination of skin loving Shea Butter, Cocoa Butter, Mango Butter and Jojoba Oil, made into a solid form with the addition of soy or beeswax. It melts on contact with your skin, and is wonderful to keep in purse or pocket, or at your desk. It is great for application to dry elbows and heels.
Q. What are the advantages of your Lip Balm?
A. Our Lip Balm is VEGAN and made from wonderful butters and oils. It contains NO paraben or alcohol, which are frequently found in commercial lip balms. Butters and jojoba oil is actually healing to dry lips as well as protecting.
Q. How does Goat's Milk work to soften skin?
A. The lactic acid in milk gently sloughs away dead skin cells, while the fat content softens the new skin. It also contain mineral-rich vitamins, glycerin and other skin nourishing ingredients.
Q. Can you make up a gift basket of things I choose?
A. Yes, we make up a large variety of gift baskets. We can put together an assortment based on a fragrance at a price range of your choosing, or if you prefer, you can choose the products you would like in the basket. If your products are valued at $25 or more, there is no extra cost for this service. A moderate, $2.00 would be charged for gift assortments under $25.
Q: How do I become a Hostess of a Spa Party? A: Hosting a Bath and Body Spa Party: It's easy, it's fun, it's rewarding. Earn free gifts & get substantial discounts on products. It's a girl's night out to explore the world of natural handcrafted bath and body care products. Who wouldn't want to be invited to that? Invite your family, friends, co-workers, neighbors, anyone you can think of. For more information or to host your own party, contact your local Representative or Email us.
What is a Spa Party like: Snacks & refreshments are served, games, prizes, give-away, spa treatment demonstrations, special product discounts. Every guest in attendance receives a free gift as a thank you for coming. Lots of samples are made available for pampering & trying out our wonderful products. You as the hostess receive a generous % off products, based on the total volume of sales from your party. You also receive a wonderful gift just for hosting the party. Ask about specials; ex: every time someone at your party books their own party. Fill out the form below for more information on how you can host your own Home Spa Party. For further information on hosting a spa party go to the contact us page. Please be sure to specify in the comment area that you are inquiring about hosting a home spa party. Include your contact info name, address, email address, and phone number.
(Disclaimer: By submitting order you agree to abide by our ordering policies stated Here).
FAQ Important Order Processing and Shipping:
For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. Verification and order processing normally takes one business day. Most items are sent within the U.S. insured via USPS Priority service with delivery confirmation. Overnight will have signature confirmation. A tracking number will be sent to you via email the day your item is sent. If you need it sooner please contact us for more details and cost information.
ACCURACY OF ADDRESS INFORMATION: When ordering from That Girl's Bath & Body, our customers will be guaranteeing the accuracy of their order - address, contact info. Please review your order carefully before submitting. If you notice any errors after you submit your order, please contact us and we will correct it for you. We will not be able to resend your order without a correct address.
Incorrect Shipping Address:
We are not responsible for parcel shipped to the wrong address due to customers' error. If the parcel is returned to us, we will contact the buyer to request the correct address and estimate of additional shipping cost to resend the parcel. If the buyer refuses to have the item resent, we will refund the purchase price minus shipping plus 20% of value the order or a $10.00 penalty fee. This fee is for resending order due to the customer providing incorrect information. If you provide a shipping address that is incorrect or incomplete, all fees relating to the return of the package will be at your expense. If any products are damaged because of incorrect or incomplete address supplied by the customer, the customer will be held responsible for any and all damage.
SHIPPING GUIDELINES: Below are a few things we need.
Valid street addresses -- we cannot ship to an PO Box. Full names -- initials are not acceptable. A working valid e-mail address -- rest assure your e-mail is safe with us. A correct phone number -- where you can be reached; in case we need to reach you regarding your order.
Shipping Issues:
However, holidays, temporarily out of stock items, large orders, suppliers out of stock, if we have a heavy workload, and weather conditions could affect delivery time. Please allow 2-4 weeks for shipment. You will be contacted if one of the above scenarios occur. Every effort is made to process each order as expeditiously as possible. Please allow for production time as well as shipping time when ordering. Most orders will be delivered after they are made during business days. Some of our products are not made until ordered. That Girl's Bath and Body uses a conservative estimate delivery time for our customers. Shipping will be totaled online during check out. If your package weight is exceedingly heavy, requiring a substantial increase in the shipping charges, we will notify you by email to obtain additional funds for the overage. PRODUCT PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. The prices displayed on thatgirlsbathandbody.com are quoted in U.S. Dollars and are valid and effective only in the United States. USPS (United States Postal Service ONLY). Many items may be shipped parcel post. Some must be shipped priority mail. EXAMPLES: (Soap, Butters, Balms).
Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. That Girl's Bath and Body is not responsible for delays in shipping. Weather conditions, location of delivery, carrier, and out of stock items may delay delivery. Your country's customs authority may hold orders up for inspection. By purchasing from us, you agree there will be no charge backs to us and that you agree to our shipping terms. Under no circumstances are we responsible for your package once it leaves our facility. Nor will we refund Shipping fees under any circumstances.
Shipping Destinations:
Q: Do you ship Overseas? A: We are sorry, but products purchased on thatgirlsbathandbody.com can only be billed or shipped to destinations within the United States. USPS (United States Postal Service ONLY).
Q: Damage or Lost Package?
A: We ship USPS only. Our primary shipping method is Priority Mail which is usually a 2-3 day delivery time with track & delivery confirmation. Typically you will receive notification via your email from USPS when the package was shipped, and you will be provided a tracking number which you can track at www.usps.com. You will be notified by email by us after your order has been placed.
Shipment tracking in detail is not available for packages shipped via United States Postal Service (USPS). You will have to contact USPS for lost or damaged packages. That Girl's Bath & Body is not liable for any lost shipments. The consumer is responsible for claiming all misplaced, lost, or undelivered shipments directly with USPS. If you wish you may add insurance on your USPS package. To add insurance select to do so during checkout or contact us by email. USPS Express Mail Overnight delivery: By selecting Express overnight mail your package will automatically be insured with insurance coverage. Delivery even on Sundays and holidays, No Saturday charge, No fuel surcharge, and free tracking information. Priority Mail and Parcel Post: You will be charged an additional fee for insurance. If you choose not to select insurance and your shipment is lost you will have to contact USPS with any claims or lost items. Because we have no control over the fate of a package after it leaves us, only insured packages will be replaced if damaged or missing within 3 business days. If you did not purchase shipping insurance on your order – That Girl's Bath and Body is not responsible nor liable for any damage due to carrier negligence. Please speak to the carrier regarding damage.
If insurance was purchased, please contact us by phone or email to start a claim process. DO NOT throw out the box, product, or any packing materials used on your order as these will be needed by the carrier to file a claim. If the box, product, or and packing material are not available to be viewed by the carrier, That Girl's Bath & Body will be unable to accommodate you with a claim. Returns will not be accepted without a Return Number.
That Girl's Bath & Body will not be responsible for delays caused by USPS.
Shipments are usually sent within 48-72 hours from order date.
Out of stock items
Q: How will I know if an item is in stock? A: That Girl's Bath & Body's site tells users when an item is out of stock, if it is a limited item, or how many items are on hand. Please allow the minimum of 14 business days for item to be re-stocked. Once the item comes in, it will immediately be shipped out to you. For back orders please allow 4-6 weeks. You will be contacted if this scenario occurs. If the product is still not in stock due to a situation beyond our control we will notify you and the item will be cancelled from your order. (This is very unusual, most items are on hand.)
COLOR
Why does the earring look green but its says pink?
A: Please note that different computer monitors have varying color viewing qualities. The jewelry has been photographed using the best equipment and method possible, however some variations do occur. Natural gemstones will have occasional inclusions and irregularities.
We have made our best effort to display as accurately as possible the colors of the products. However the actual colors you will see depends on your monitor. We do not guarantee that the colors that you see on your monitor are accurate.
New Policy: (Effective and replaced old as of 3/02/2009). This newer return policy take presendance over the old one as stated in depth in the private policy page. Returns and Refunds
That Girl's Bath & Body does not give refunds, exchanges or returns on bath and body products because we can not assure the sanitary conditions of these items once they've left my studio for shipping. Then the can't be resold and the cost would have to be pasted on all other customers. We want to keep our product cost as low as possible. Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order, please let us know, and we will make it right. If you are unhappy with your order, please let us know so we can try to fix the problem to both our satisfaction. Contact us first to resolve the problem before another action is taken. We understand that it is hard to pick a scent with out acually smelling it, so I advise starting out with small product and testing the scents before making a bigger purchase. If you request we maybe able to send you a additional sample lotion or scent in another scent with purchase. You can also email That Girl's Bath & Body for further details with scent descriptions or help with your scent choices. We are have started work on creating a scent description page. In certain circumstances if there is damage to an order due to shipping or mishandling by the postal service, please notify us to set up arrangements for a replacement/or other options. It is thatgirlsbathandbody.com sole discretion with which order to accept for possible replacement. Know that thatgirlsbathandbody.com will on make arrangements to replace or refund money for shipping if you have bought shipping insurance. Shipping Insurance is optional but recommended. Under no circumstances is That Girl's Bath and Body held responsible for your order once it leaves our hands. Although insurance is optional, we strongly recommend that you choose to insure your package. Insurance is meant to protect you, the buyer. Buyer assumes the risk of loss and/or damage by not opting for extra insurance. We are not responsible for packages lost or damaged by the carrier. We will not replace or refund for lost or damaged packages that are not insured. All shipping, business, money back, return or exchange policies may change without notice. By ordering you are agreeing to our (thatgirlsbathandbody.com, That Girl's Bath & Body) policy stated here. You are abiding to and this and all other business policies of that girls bath and body. (Disclaimer: By submitting order you agree to abide by our ordering policies stated Here).
If you have any other questions or concerns please feel free to email me at info@thatgirlsbathandbody.com
Old Refund, Returns, and Cancellation Policies:
Refunds: That Girl carries a conditional customer guarantee of customer satisfaction of equal or lesser value. If you are not 100% pleased with your purchase, please return the item for a replacement or refund less shipping. You must contact us first before returning or asking for an exchange or refund. We may at our discretion decide if an refund, replacement, or exchange can be made. You must have an original receipt of purchase to receive a exchange, refund, or replacement. Some conditions or terms apply and policy may change without notice. If you purchase our products from a store or distributor, you must return the product to them for a refund. Exchanges of jewelry and money back guarantee are not valid. If okay and can be made within 15 days of purchase. Your money will be immediately refunded upon its return to That Girl's Bath & Body as long as it is in good condition and is within our business policy.
Returns / Exchanges: If you are not satisfied with our products, simply return them within 15 days of the date of your Sales Receipt/Invoice along with the original Receipt. This does not include S/H to or from you. NOTE: * No Returns are accepted without a "return authorization number" that you obtained from our customer service department. If for any reason you wish to return an item please call us at 804-452-2659 to obtain this return number. No refunds, credit or exchanges can be made on any product unless we state different we will work with you to find a solution. Some restrication apply. Refunds and exchanges are not issued for shipping charges, shipping insurance, body butters, soaps, pet balms, lip balms, all butters, balm, eczema balms, all natural products, makeup but not limited too. That is because they are 100% natural and due to the delicate nature of these natural products, no refunds or exchanges are allowed. Exchanges are not issued after 15 days of purchase. No money back refunds only exchanges or credit where applicable. All sales are final unless stated differently and these items are bought 'as is.' Your business is important to us here at That Girl's Bath & Body. We make it a priority to ensure our customers are completely satisfied with every purchase. We will try to find a solution to your satisfaction. When items are purchased as a set or giftbasket, we can only accept returns of complete sets, not individual items. All refunds are credited to the original pay method. No cash refunds nor full refunds. Send your package via an insured and prepaid method (we recommend USPS). Include your packing slip (or invoice number) and please let us know the reason for the return. Shipping and handling fees are not refundable on returns.
RETURN POLICY: We offer no return for make-up for health reason, however purchases other than make-up can be returned to us if you are not satisfied with them. Other returns still must meet our return or exchange policy.
Opened Merchandise: If the product has been used, a refund/exchange will not be granted. Once we receive the package back a determination of refund/exchange amount will be made. Freight charges are excluded from refunds.
All Unopened Merchandise: Within 15 days a exchange of the purchase price(less shipping charges). Only one unopened package of any product is eligible for exchange/return. All products must be in a factory sealed container for refund. Packages refused at the time of delivery will be considered a return and are subject to a 15% to 50% restocking fee. After 15 Days: There are no exchanges refunds after 15 days of the date of your Sales Receipt/Invoice. Shipping Fees are not refundable under any circumstances. Shipping Charges for expidited UPS express overnight services which are delayed due to bad weather are NOT refundable. All products sold are bought as is unless stated in written by thatgirlsbathandbody.com and their is a list of non return exchange items. Policy may change without notice. Please check our Private Policy page or email us for our current policies.
Please email us first before you return the item(s). The item(s) has to be returned within 15 days of receipt. Please return the item(s) unopen, unused and undamaged. If the item(s) comes in a gift box, please return the gift box alongs with the item. We will refund you for the amount you purchase the item(s) minus shipping.
Processing time for returns is 15 days, you will be notified via e-mail when the refund has been credited back to your credit card. Exchanges now only made so their will not be a credit on your card through paypal unless we over charge or under charge.
Returns:
Custom orders of any kind for any product can not be returned or exchanged ever. Even if returned in time with all proper packaging. Please package the item(s) securely and include the packing slip received with the product indicating the reason for the return. This will ensure a prompt and accurate refund. We will not accept product returns shipped C.O.D
Please insure your items when sending them through the mail.
This cost is to be covered by the customer and is non refundable and can not be used toward credited. Please include a copy of the original invoice. Your credit card will be corrected the amount of the item after it has been received in good condition, if applicable.
Cancellations:
There are no cancellations and no changes will be made after your order is completed. That Girl guarantees your complete satisfaction with every purchase.
Jewelry Returns / Refunds
We want you to be happy with your purchase! Please contact us if you are unsatisfied for any reason and we will promptly repair, replace, or issue a credit for your item. If you would like to return any item we asked that it is done within 15 days of purchase. We will reimburse you the cost of the products (if within that girl's bath and body's policy) returned less shipping, restocking fee, credit card processing fees from paypal and our yahoo site hosting store. If paypal returns part or full processing fee then we will return the amount. We do ask that you try to resolve any issues with the product before requesting a refund. Unfortunately we can not refund nor exchange any items that have been damage. Includes during shipping or jewelry shows signs of careless negligence. No refunds will be given after 15 days. Returned items must be unused and returned in proper non-crushable packaging. Policy may change without notice. Thatgirlsbathandbody.com may at our discretion decide if an credit, repair, or replacement is issued or meet our criteria. Please let us know so we can try to fix the problem.
Shipping Insurance is optional but recommended. Under no circumstances is That Girl's Bath & Body, jewelry by deby, thatgirlsbathandbody.com, deby rawlings, employees, or third parties aka yahoo or our wholesaler, etc held responsible for your order once it leaves our hands. Although insurance is optional, we strongly recommend that you choose to insure your package. Insurance is meant to protect you, the buyer. Buyer assumes the risk of loss and/or damage by not opting for extra insurance. We are not responsible for packages lost or damaged by the carrier. We will not replace or refund for lost or damaged packages that are not insured. (By order you agree to our terms and abide the statement here.)
Old Return Policies
We offer conditional 15-day Guarantee of Customer Satisfaction and Exchange for That Girl's products, however we do charge an administrative fee.
New Refunds/Exchanges: We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order (and it happens), please let us know, and we will make it right. If you are unhappy with your order, please let us know so we can try to fix the problem. Products Ingredients are listed in the product description as well as the bottle. We are not responsible for any allergies. Please perform a patch test anytime you use a new bath and body product. If irritation occurs, discontinue use immediately. Keep out of reach of children. For external use only.
Administrative
Why an administrative fee? An Admin Fee becomes necessary in order for us to keep our costs and prices down. A majority of customers never return or exchange items. When items are returned or exchanged, they cannot be resold. That Girl pays credit card and check processing fees associated with each order.
15% Administrative Fee Covers:
The administrative fee covers the cost of these charges. If not paid by those who returned them, the additional costs have to be "shared" by others. We choose to keep our prices down by charging an administrative fee to non-defective, no-fault returns. We try to keep the administrative fee as low as possible and in line with the cost associated with the return.
A 15% administrative fee is deducted from all returns and refunds. EX: Disliking a product, size, style, shape, or being allergic to it. Before ordering please view ingredients on this or other page of this site or contact us. We will only waive this fee for returns or exchanges due to our (the customer) own error.
If for some reason you are not happy with your purchase, contact us at 804-452-2659, or email us first. After you have returned the item we may gladdy exchange it. Some restrictions apply and must meet our (thatgirlsbathandbody.com) business and exchange policy.
Therefore, we have devised the following rules to determine the administrative fee:
Non-Refundable Items
The following items can NOT be returned for a refund OR exchange even if returned within the time limits:
- All Makeup - Shipping charges - Eczema Balms - Lip Balms or lip gloss - Body butters - Soaps - All Butters _ Balms -Lip Balms - Lip Butter - Lip glosses - Heel Balm - Nipple Balm - Belly Butter Or Cream - Natural Products - Items marked "Clearance", "Sale", or "Sample". - Shipping Insurance(s) - Any items with signs of wear or damage - Any items missing the original packaging - Any items with missing tags will not be accepted - Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund or replacement. They are non-returnable and all sales are final. We look forward to serving you and making your shopping experience a pleasant one. We may determine at our (thatgirlsbathandbody.com) sole discretion if any product will meet requirements for exchange. No refunds are issued and our policy may change at any time without notice.
Please send returns to: Attn: Returns Dept. PO Box 1322 Hopewell, VA 23860
RETURN - EXCHANGE - POLICY: Your business is important to us here at That Girl's Bath & Body. We make it a priority to ensure our customers are completely satisfied with every purchase. We will try to find a solution to your satisfaction or likening to any problem. We carry a guarantee of customer satisfaction. We have high quality ingredients and quality control. We only provide buyers (customers) with quality products. Customer satisfaction is our number one Priority. We stand behind our products so our customers can buy with confidence. Gift Certificates are non-refundable. We do not issue refunds for any returned product (including products that are returned due to attempted cancellations). Under No circumstance do we every refund custom order, shipping charges or shipping insurance. All Shipping and handling fees are not refundable. You will be responsible for all shipping and handling fees associated the item (unless due to a shipping error by our office). Due to the nature of our natural products we can not issue refunds. Exchanges: The nature of these products does not make them appropriate for exchanges, however please do let us know immediately if there is any problem with your order so that we can help resolve it promptly. We may work with you to return or exchange item(s) only if due to our own error. Exchanges or returns are made at our 'Desecration' and can not be made on all our product(s). Please contact us first if you have any problem or concern with your purchase. All sales are final unless stated differently and these items are bought 'as is.' We may refunds or exchanges minus shipping, shipping insurance fee, delivery confirmation, any other shipping service, and restocking fee. Refunds are not issued for (including but not limited to) all makeup, all balms, body butters, hair butter, nipple butter balm, creams, baby balm, shipping charges, shipping insurance, delivery confirmation, signature confirmation, soaps, pet balms, lip balms, eczema balms, all other natural products, and any other type of additional mailing services. That is because they are 100% natural and due to the delicate nature of these natural products, no refunds or exchanges are allowed. We offer NO return for make-up, all body, foot or lip butters, all balms, soaps, pet balms, etc for health reason. Our Exchange & Shipping policy listed here, private policy page, in full details supercedes any other return, refund, shipping, or exchange policy ever listed any where on this website. We may change any of our business policy and prices any time without notice. When items are purchased as a set or giftbasket, we can only accept the return of complete sets, not individual items for exchange if approved and in origional condition. No cash refunds no COD. If we do accept a return or exchange please send your package via an insured and prepaid method (we recommend USPS). Include your packing slip (or invoice number)or return number and please let us know the reason for the return. We do not issue refunds for any returned product that do not have authorization number and receipt or invoice. You will be responsible for all shipping and handling fees associated with returning the item to our office and for reshipping a new or exchanged item to you (unless due to a shipping error by our office). Additionally, you must contact our office via email at to obtain a Return or Exchange Materials Authorization (RMA) or (EMA) number prior to returning or exchanging your item. In the event you attempt to exchange an item without first obtaining an EMA number your exchange will not be processed and the items shipped to our office will not be returned to you. After your item(s) is returned and a new shipping charge is paid in full you will received your exchange. It will be shipped to your shipping address. By submitting your order you agree to and authorize the above.
Opened Merchandise: If opened, seal broken, or any of the product has been used, an exchange or refund will not be granted. Even if the wrong item was sent to you at our mistake. Freight charges are excluded from all exchanges, replacement, or refunds.
All Unopened Merchandise: If for any reason you are not satisfied with the product you purchase, then you may be credited up to 50% of the purchase price. Void on all makeup, butters, balms, soaps, creams, clearance, sales, discounts, and all other natural products. Exchanges or returns are made at our 'Desecration' and can not be made on all our product(s). Please contact us first if you have any problem or concern with your purchase. All sales are final unless stated differently and these items are bought 'as is.' If we okay an exchange or return it must be made within 15 days of the purchase price of equal or lesser value (less shipping charges and any other related fees). Only one opened package of any product maybe eligible for exchange or return. All others of the same product must be in a factory sealed container, origional box, origional receipt, and authorization number for exchange or refund. Packages refused at the time of delivery will be considered a return and are subject up to a 50% restocking fee. After 15 Days: Under no circumstance are there exchanges or refund on purchase(s) after 15 days of the date of your Sales Receipt/Invoice. Even if order is incorrect due to our error. Shipping Fees are not refundable under any circumstances. Shipping Charges for expidited USPS priority or express overnight services which are delayed due to bad weather are NOT refundable.
Please email us first before you return the item(s). The item(s) has to be returned within 15 days of receipt. Please return the item(s) unopen, unused and undamaged. If the item(s) comes in a gift box, please return the gift box alongs with the item. Please send item USPS only with your original invoice includes, all material and reurn label with order. We will exchange the item for the amount you purchase the item(s) minus shipping and any other realted fees. Processing time for returns or exchages is 15 days, after receiving item(s). You will be notified via e-mail when the exchange has arrive to our office.
Returns:
Please package the item(s) securely and include the packing slip received with the product indicating the reason for the return. This will ensure a prompt and accurate exchange. We will not accept product returns for exchange when shipped C.O.D Please insure your items when sending them through the mail. New shipping fee will need to be collected and original shipping fee will not be refunded or credited. This cost is to be covered by the customer and is non refundable. Please include a copy of the original invoice. You will receive an exchange in the amount of the item after it has been received in good original condition. Customized beauty products, custom or natural bath and body products, jewelry products and all other items are not returnable.
Jewelry Returns / Refunds
We want you to be happy with your purchase! Please contact us if you are unsatisfied for any reason and we may promptly repair, replace, or issue a credit for your item. As long as it is within our business or return exchange policy. If you would like to return any item we asked that it is done within 15 days of purchase. If jewelry item is damaged (Not do to shipping or you the customers own fault) we will reimburse you the cost of the products returned less shipping, insurance, restocking, and paypal credit card processing fee. Jewelry must be unworn with tags attached. We do ask that you try to resolve any issues with the product before requesting a refund. Unfortunately we can not refund any items that have been damage or jewelry shows signs of careless negligence. No refunds or exchanges will be given after 15 days. Returned items must be unused, never worn, with receipt (proof of purchase) and returned in proper non-crushable packaging. Must be returned in original good condition. The rest of the policy is stated above.
Return Policies
We offer a conditional 15-day guarantee of customer satisfaction for That Girl's (Jewelry by Deby) Jewelry, however we do charge an administrative fee. Shipping Insurance is optional but recommended. Under no circumstances are we held responsible for your order once it leaves our hands. Although insurance is optional, we strongly recommend that you choose to insure your package. Insurance is meant to protect you, the buyer. Buyer assumes the risk of loss and/or damage by not opting for extra insurance. We are not responsible for packages lost or damaged by the carrier. We will not replace or refund for lost or damaged packages that are not insured.
Administrative
Why an administrative fee? An Admin Fee becomes necessary in order for us to keep our costs and prices down. A majority of customers never return or exchange items. When items are returned, they cannot be resold. That Girl pays credit card and check processing fees associated with each order. An administrative fee is charged on all That Girl's Bath & Body product exchanges or returns (if applicable).
15% Administrative Fee Covers:
The administrative fee covers the cost of these charges. If not paid by those who returned them, the additional costs have to be "shared" by others. We choose to keep our prices down by charging an administrative fee to non-defective, no-fault returns. We try to keep the administrative fee as low as possible and in line with the cost associated with the return.
A 15% administrative fee is deducted from all returns or exchanges that we authorize. EX: Disliking a product, size, style, shape, or being allergic to it, etc. Before ordering please view ingredients on this site, product label or contact us. We will only waive this fee for returns due to our own error.
If for some reason you are not happy with your purchase, contact us at 804-452-2659, or email us first. After you have returned the item we may glady exchange it. We do not give refunds. Some restrictions apply please read all policies above or below.
Therefore, we have devised the following rules to determine the administrative fee:
Non-Refundable Items
The following items can NOT be returned for a refund OR exchange even if returned within the time limits:
- All Makeup - Any and All Shipping Charges - Jewelry Repair - Custom Orders - Eczema Balms -Lip Balms - Body butters - Soaps - Foot Balm - Butters - Creams - Belly Balm - Belly cream - Nipple balm butter cream - Pet Paw Balm in jar and stick - Items marked "Clearance", "Sale", or "Sample". - Shipping Insurance(s) - Any items with signs of wear or damage - Any items missing the original packaging - Any items with missing tags will not be accepted - Any items without receipt - Any items that are defaced or physically damaged by end-users. They are non-returnable and all sales are final. We reserve the right to check the conditions of the returned items before issuing a exchange or replacement. We look forward to serving you and making your shopping experience a pleasant one. By submitting your order you agree to and authorize the above.
Please send returns to: Attn: Returns Dept. PO Box 1322 Hopewell, VA 23860. Returns for exchanges.
Repairs:
Unless items are determined to be defective, all repairs will be performed for a fee. Please contact us for further information before returning any item for repair or replacement.
Repairs are free for items up to 60 days from purchase. After 60 days a nominal fee is charged. Shipping for the damaged item is to be covered by the customer. Include any loose parts in the shipment. Please send to the following address:
Please send repairs to:
Attention: Repair Department Jewelry by Deby - That Girl's Bath & Body PO Box 1322 Hopewell, VA 23860
Keep in mind the supply inventory changes, so the exact same components may not be available. Jewelry by That Girl's Bath & Body, Jewelry by Deby, Deby's Jewelry Designs, (jewelry designs by deby) will do whatever possible to ensure the best result of your repaired item.
Pricing:
All prices may or are subject to change without notice due to market fluctuation, and the size of stones. If a price increase affects your item, you will be notified before we process your order. The prices advertised on this site is for internet orders. Prices may differ from those charged at retailers and vendors. Prices, inventory, and availability are subject to change without notice. We are not responsible for typographical error or photographically errors.
Shipping
Most jewelry items are sent within the U.S. insured via USPS Priority service with signature confirmation. A tracking number will be sent to you via email the day your item is sent. This method of shipping is free of charge. If you need it sooner please contact sales@thatgirlsbathandbody.com for more details and cost information. Custom orders may take 2-3 weeks. Policy and prices may change without notice but will be posted accordingly.
Jewelry Care
Most beads of fine quality have small holes and require the use of light wire for stringing. Please handle your jewelry very delicately & store items flat, out of direct sunlight & away from heat. Never apply hairspray, lotions or perfume while wearing jewelry.
Pearls are porous and need gentle handling. It is best to wipe with a soft lint free cloth after each wearing. If they come in contact with harsh cleaners the outer finish can come off.
There are many porous stones that should not be soaked for any length of time (turquoise, lapis lazuli, opal, coral, onyx, opal). Clean with mild soapy water, rinse, then pat dry. Alternatively you can wipe with a jewelry polishing cloth.
Silver can be wiped with a silver polish cloth or dipped in a silver cleaning solution. Silver tarnishes, a process caused by oxidation. To prevent excess tarnish, polish regularly by gently rubbing with a soft polishing cloth, meant for this purpose. Never dip your items in any type of jewelry or metal cleaner as it will harm pearls and many types of stones. Cleaners also remove the intentional oxidation that we use in some of our beads and findings.
To prevent tarnish we recommend keeping silver items in an airtight environment such as a zip-lock bag.
It's advised to put your jewelry on after applications of lotions, hairspray and perfume. Take off your jewelry while you're gardening, swimming, and doing dishes etc by.
Mixed stones and Silver items are best wiped with a polish cloth.
Matte Onyx- loves oils. If they are not worn for a time a fine grey film can develop. This is easily remedied by the natural oils on your skin or you can rub baby oil to return it to a dark shiny black finish.
Store items, flat to prevent the beading wire from bending, in a cloth bag or box with tarnish-inhibiting strips to prevent tarnish. Vermeil items should be stored in plastic ziplock bags.
Gold Filled items are 14k gold that is bonded to other metals. It should also be stored in a cloth bag or box with tarnish-inhibiting strips.
DISCLAIMER and Current Business Policies:
That Girl's Bath & Body (thatgirlsbathandbody.com) provides the information on these web pages "as-is" and without any warranties. That Girl's Bath & Body may make changes to the web page Material and the product information and prices at any time without notice and without obligation to update the Material contained on these web pages.
We are not responsible or liable for damages of any kind (including but not limited to direct, indirect, incidental, consequential or punitive) related to your use of the site.
Sales - This disclaimer includes all sales and free shipping. Notice CYBER MONDAY Free shipping, Free gift wrapping, Free Gift with purchase for the first 10 customers on Monday December 1, 2008. CYBER MONDAY DEAL: We offering free ground shipping on orders over $50 for Cyber Monday. Big Sale- Black Friday and Cyber Monday! One day only. *Disclaimer: Free shipping option applies ONLY to a certain type of shipping such as Ground. If another shipment such as 2-3 day or overnight mail is selected we will call you about changing shipping to ground for your order. Other wise you will have to contact us and send in additional payment. No cancellations during this offer. Free Ground Shipping on all products on orders over $50 for Black Friday Weekend and Cyber Monday. This discount will only apply until Dec 1st 2008 at 11:00pm and Offer no longer valid after sales date. FREE offer is not valid on anything less than 10 items purchased. One free gift per person, per same address, per order. Please note that That Girl's Bath & Body reserves the right to rescind, revoke or terminate this offer at any time, with or without cause. This includes, without limitation, if the terms of the offer do not accurately describe our intent due to errors or omissions. Offers expire December 01, 2008. Additional charges will apply for shipping and processing,and product upgrades unless otherwise specified. Discounts valid only on lowest quantity of each product. Discounts not valid on previous purchases or in combination with any other offers. ** Can not be applied to orders already placed or in progress. We offering free shipping on orders over $75 for Cyber Monday with
All picture and text: Are not to be used, copied, uploaded, sold, reproduced, distributed etc without written permission from the owner and founder of That Girl's Bath & Body.
Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order, please let us know, and we will try to make it right. If you are unhappy with your order, please let us know so we can try to fix the problem.
Products Ingredients are listed in the product description as well as the bottle. We are not responsible for any allergies. Please perform a patch test anytime you use a new bath and body product. If irritation occurs, discontinue use immediately and consult your doctor. Keep out of reach of children. For external use only.
Shipping Insurance is optional but recommended. Under no circumstances is That Girl's Bath & Body held responsible for your order once it leaves our hands. Although insurance is optional, we strongly recommend that you choose to insure your package. Insurance is meant to protect you, the buyer. Buyer assumes the risk of loss and/or damage by not opting for extra insurance. We are not responsible for packages lost or damaged by the carrier. We will not replace or refund for lost or damaged packages that are not insured.
Shipping
Q: Can I have my jewelry and most bath and body products sent ground mail?
A: As stated before you have a choice of ground, priority mail, or express delivery. USPS Ground Shipping delivers within 7-10 business days. USPS Priority Shipping usually delivers within 3-5 business days within the U.S. Please allow for production time, payment approval, as well as shipping time when ordering. If you do not receive your package within 2 weeks please contact USPS and That Girl's Bath & Body.
Let That Girl's Bath & Body meet your wholesale supply needs. Our Pampered Paw Balm and Natural Goat's Milk Dog Soap, skin care line, and Jewelry are available for wholesale to businesses with the purpose of resale.
Wholesale Policies
Contact Us
If you are interested in receiving more detailed wholesale information, please send us an email. In the email, include the following information:
Company name First and last name Street address City, state, and zip code Email Website Tax ID
Q: How do I place a wholesale order?
A: You may place an order by email, fax, phone or postal mail to That Girl's Bath & Body. You will need to provide us with your tax ID or license number. You must provide the Name of your Company, address, email, website, fax, and phone. When and if you are approved you will receive a password and code to access wholesale prices.
Q: Payments for Wholesale Orders?
A: Payments Accepted: • Credit Cards: MasterCard, Visa, Discover, (by PayPal only) • Debit Cards: With MasterCard or Visa logo on them (by paypal) • Paypal • Money Orders • Cashiers Check • Company or personal checks*
PAYMENTS: By using a check for payment, you agree to the following terms: In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus any applicable fees as permitted by law. Returned checks subject to $25.00 charge. *Checks will only be allowed from wholesale customer who have ordered a minimum of three times. Checks are subject to approval. If your check does not clear you will have to order by other methods above. You will be on probation and will not be able to use a check as payment for 6 months. That Girl's Bath and Body may cancel or reject checks at anytime for any reason. We may change our policies anytime without notice but will update our site as soon as possible.
Product total must be paid in full before any work will begin on your order. Must be paid in full before any order is delivered. Minimum opening orders (1st time orders) are $150: $100 reorder minimum.
Q: Wholesale Orders: How do you handle shipping?
A: Wholesale customers pay for the product total. Then when the item is shipped, you will be bill for the exact shipping amount. Once you order and your payment is approved we'll be sure to notify you via email.
Q: Wholesale Bulk
Do you sell in bulk? By the Gallon? A: That Girl's Bath & Body does not sell by the Gallon. We only sell the finished product.
Wholesale
If you would like to carry Jewelry by That Girl's Bath & Body in your retail shop please contact us at the top of this page for more information. Our specialty is designing to suit the individual store and working with the owner to satisfy their customers!
FEEDBACKS Feedbacks are always welcome and will be posted on the site, any other communication or other material you send to thatgirlsbathandbody.com (either via email or by other means) including questions or comments is considered non-confidential. By doing so, you agree to grant That Girl's Bath & Body a royalty-free, perpetual, non-exclusive license to use, reproduce, modify, edit, distribute, perform and display any communication or other material you transmit to the site (and the ideas contained in the material) for any purpose, including reproducing, posting or publicizing such material or using the material for marketing purposes.
Linked Web Sites: Our Web store may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites (including the Web sites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.
Please keep in mind that we are not responsible for the private policy practices or the content of other web sites. We can not guarantee, represent, or warrant that the content in the sites are accurate, legal, or inoffensive. Futhermore we do not endorse the content of any third party site, nor warrant that they will not contain viruses or otherwise impact your computer.
Links to different sites, online stores, etc. are given as suggestions only. Any links you visit and any products you buy as a result of the author's suggestions is done at your own risk. We are not responsible for injuries or losses that may occur. Your purchase(s) from thatgirlsbathandbody.com (That Girl's Bath & Body) signifies your acceptance of the aforementioned information and all policies.
Your Consent By using our Web site (including through our customer service line), you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy. We reserve the right to modify or amend this policy at any time. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our privacy policy will affect only the information we collect after the effective date of the change. By using the site to search for or link to another site, you agree and understand that you may not make any claim against That Girl's Bath & Body, thatgirlsbathandbody.com, or any of its employees, owner, for any losses or damages, whatsoever, resulting from your use of the site to obtain search results and/or link to another site.
Children: We do not sell products for purchase by children.
Children: We do not sell products for purchase by children. Our products are for purchase by adults. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.
Children's Guidelines- Our site and our third party services are not intended for children under the age of 12. We do not knowingly collect personal information from children 12 and under.
Customer Reviews: We respect and protect our customer's privacy and personal information and will not use your name and location without prior permission. We do not pay for any customer reviews.
Your Comments
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us a line by email or write to us:
That Girl's Bath and Body. Privacy Officer PO Box 1322 Hopewell, VA 23860
Our Policy
Q: What is your business policies? A: Our products are sold without warranty of any kind. All PRODUCT PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE DUE TO COST FLUCTUATIONS BEYOND OUR CONTROL. The prices displayed on thatgirlsbathandbody.com are quoted in U.S. Dollars and are valid and effective only in the United States. While That Girl strives to provide accurate product and pricing information, typographical errors may occur. In the event a product or service is listed at an incorrect price due to a typographical error we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. That Girl has the right to charge the correct price for a product or products that are listed incorrectly due to typographical error. Adjustments will be posted to our website as quickly as possible. In the event that an item is a miswrite, That Girl's Bath and Body may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. If your credit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.
Policies: Products Ingredients are listed in the product description as well as the bottle. We are not responsible for any allergies. Please perform a patch test anytime you use a new bath and body product. If irritation occurs, discontinue use immediately. Keep out of reach of children. For external use only.
Refunds/Exchanges We only offer fresh, custom-made products. Due to the nature of our products we do not offer cash refunds or exchanges. All sales are final. We recommend purchasing one of our smaller items to test out any scents or products. If we have made a mistake with your order, please let us know, and we will try to make it right. If you are unhappy with your order, please let us know so we can try to fix the problem.
Shipping Insurance is optional but recommended. Under no circumstances is That Girl's Bath & Body held responsible for your order once it leaves our hands. Although insurance is optional, we strongly recommend that you choose to insure your package. Insurance is meant to protect you, the buyer. Buyer assumes the risk of loss and/or damage by not opting for extra insurance. We are not responsible for packages lost or damaged by the carrier. We will not replace or refund for lost or damaged packages that are not insured.
Order Acceptance: Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. That Girl reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same thatgirlsbathandbody.com account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. (Disclaimer: By submitting order you agree to abide by our ordering policies stated Here)
Term and Conditions of Sale: We reserve the right at anytime to request confirmation from the customer, delay the order pending verification, or refuse any order at our discretion, usually based on inability to verify legitimacy of order. Our order confirmation and validation process may include the verification of credit card information, shipping information, age of customer, or billing information.
Consent Policy: By using our site, you agree to this policy. This is our entire and exclusive private policy and it supersedes any earlier version. Our terms of service take precedence over any conflicting policy provision and we may change our policy at any time without notice. We will post a new version at our site.
That Girls' Bath & Body Disclaimer:
A: That Girl's Bath & Body does not under any circumstances make any promises or claims to cure or treat any type of health condition or illness. We do not recommend or diagnose any illness nor health condition. If an event you have complications or need medical advice, please consult a professional Doctor, Naturopath, Herbalist or other Medical advisor. No information should be considered medical advice, nor should it replace the advice of your physician. Speak with your doctor before using a new product. It is your responsibility to use these products with the same reasonable care and cautions as any other personal product you use. Please use common sense with these products and do not put into eyes, or other sensitive areas, nor eat any of the products. If you get a product in your eye it may cause irritation. If irritation continues contact your doctor or seek medical help. Our products are for external use only. We are not responsible or liable for misuse or use of these products. People can be allergic to anything. We recommend that you patch test your skin the first time you use any of our products. If any adverse reaction occurs, discontinue use immediately. Our products are natural, and made with ingredients that are less likely to irritate sensitive skin, but the possibility of allergic reaction is not eliminated. Please read ingredients listed on the back of all products. Under no circumstances, shall That Girl's Bath and Body, thatgirlsbathandbody.com, or any of their employees, directors, managers, representatives, owner, independent consultants, vendors, or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of our products. That Girl's Bath & Body (thatgirlsbathandbody.com) owner or any of their employees or independent representatives will not be held liable for any losses or damages incurred through the use of this webstore, products and/or the information provided herein. Products purchased are to be used at your own risk. If you are dissatisfied with your experience in using this store, you should cease using this website and the products herein. If you find that you are allergic to a product, discontinue use immediately and seek medical attention. We are not responsible or liable for injuries, accidents, adverse reactions, etc. that may occur from the use of our products. We follow the proper labelling guidelines; so be sure to check the labels for a list of all ingredients. If you are unsure of any of our products, please consult a doctor. Only your doctor or pharmacist can provide you with advice on what is safe and effective for you. Natural ingredients, natural processes and natural therapies, are not regulated in the United States by the Food and Drug Administration. Any information contained in this website is intended for educational purposes only. It is not a substitute for medical advice, nor does it replace the need for services provided by medical professionals. That Girl recommends speaking with your doctor or pharmacist. No medical claims are implied and the information herein is not intended be used for self diagnosis or self treatment of any condition. If you experience any discomfort or abnormal reaction, discontinue use and consult a medical professional. Please read the ingredients to make sure up front that you are not allergic to any known oil or moisturizer, etc. Additionally, That Girl’s Bath and Body is not responsible for any injury incurred by use or misuse of these products. Most of our products are cruelty free; do not contain harmful or harsh petroleum products, synthetic fragrance oils, preservatives, FD&C colorants or dyes, parabens, or other toxic chemicals. The FDA regulates that we must use an anti-bacterial proven to effectively keep bacterial growth from forming in our products that contain water. These ingredients are Diazolidinyl Urea, and Iodopropynyl. There are no natural replacements for the needed anti-bacterial ingredients that meet the FDA regulations and requirements. Disclaimer: All products, descriptions and comments have not been evaluated by the FDA. It is no means a medical treatment or diagnoses. Pure essential oils, herbs and other natural ingredients that are from Mother earth, medicines which can be soothing, healing and therapeutic. Products Ingredients are listed on all the product bottle labels and in the product description as well. We are not responsible for any allergies. Please perform a patch test anytime you use a new bath and body product. If irritation occurs, discontinue use immediately. Keep out of reach of children. For external use only. If product discription page is missing ingredients listed do to typographical error or omission please contact us by email and ask before making a purchase.
Dissatisfied:
If you are dissatisfied in any way, call or write us giving your reason for returning the product, and return it within 15 days after receiving your order. We will be happy to give you a replacement as accord to our return policy. As always, we welcome your comments and love hearing from you. For more information on That Girl's Bath and Body's return policy go to That Girl's Refund/Returns/Exchange section of FAQ.
Who can see my wish list?
Q: Can Family or Friends see my wish list? A: Your Wish List is viewable only by friends and family you've invited to see it. To invite others to view your Wish List, log into your account and click on the Wish List link under My Account. Just fill out the Share Your Wish List form and we'll send an email inviting your friends and family to see your list.
Method of Payment
Q: What methods of payment do you accept? A: Payments Accepted: • Credit Cards: MasterCard, Visa, Discover, (by PayPal) • Debit Cards: With MasterCard or Visa logo on them (by paypal) • Paypal • Money Orders • Cashiers Check
Paypal accepts about 78 types of credit cards. Most credit is accepted on this website. You may visit paypal.com for all the listed credit cards taken by paypal. We will charge your card and email an order confirmation number to you.
PAYMENTS: By using a check for payment, you agree to the following terms: In the event your check is dishonored or returned for any reason, you authorize us to electronically (or by paper draft) re-present the check to your bank account for collection of the amount of the check, plus any applicable fees as permitted by law.
If your check does not clear you will be on probation and will not be able to use a check as payment for 12 months. That Girl's Bath and Body may cancel or reject checks at anytime for any reason. We may change our policies anytime without notice but will update your site as soon as possible.
Customer checks for payment are subjected to approval by That Girl's Bath & Body.
Customers thoughts
Q: What are customers saying? A: We enjoy hearing from our customers. Thank you to those who have taken the time to write to us. We encourage you also to send in your thoughts, expressions and comments regarding our product line and customer care service. Please feel free to send us a recommendation, on how we can better serve you and your testimonial.
Q: How do I contact That Girl's Bath and Body? A: Go to the About Us Section of this website. Up above is our contact information. It contains our business phone number, email, and address.
Looking for a Valentine's Day Gift for that special someone? That Girl's Bath & Body is just the right place to find something unique and fun! From our delicious scented Valentine's Day themed soaps, gift baskets filled with candy and a candle, you'll find the perfect gift to show your love! We're working to add many new and exciting items daily. Our products are environmentally friendly, hand crafted! Don't forget to pick up some gifts for teachers, students, pampered pet bosses, co-workers, and friends while you're here! A little treat from That Girl's Bath & Body is sure to make them SMILE! Orders over $50 will receive free ground shipping and free gift wrapping. For a limited time only! While supplies last.
Customer Care:
Sizing / Materials
Find an item you can't live without but it's the wrong size? You prefer ear posts instead of wires? It's in silver but you'd love it in gold?
Jewelry by That Girl is all about making you the customer have exactly what you want! Please contact sales@thatgirlsbathandbody.com and we'll be happy to work with you to make your selection uniquely yours. Costs may vary depending on changes needed. For information look at custom orders.
Gift Services:
If the item is to be a gift please check the gift wrapping box during checkout. Gift wrapping is only available for jewelry and some bath and body products. You may request a personalized gift enclosure to be included with your order at no extra charge. For bath and body products a mere $4.50 per item. Your gifts can be wrapped in a distinctive pretty paper, and tied with a ribbon. Large and drop shipped items cannot be gift wrapped. Please email to verify. A small gift card will be added upon your request with your message. You must enter your message in the comment box in order for us to attach a personal note with your gift. If shipping address is different than billing address please advise in your email. Please send an email with your instructions. Include shipping address and all other information needed. The item will arrive wrapped in beautiful paper with a ribbon. Gift wrapping with note is no longer free and will include additional fee. Please email for pricing.
Custom orders
At Deby's Jewelry (That Girl's Bath & Body) you will not only find the most reasonable pricing around but the most reliable customer service. We pride ourselves on being a home town business, so you are not just our customers but our neighbors and friends. No exchanges or refunds for customer item(s) (e.g.) bath and body products, pet products, jewelry, accessories or any custom items sold.
Let us help you find something special for your next event, gift, or something special just for you. A necklace with a broken clasp? Don't wait, we offer full service repair of jewelry you buy from us. Free repair of jewelry bought from us is not for wholesale customers. Call for pricing and more information. Most repairs can be ready for the customer within just a few days!
Custom Work
Please be aware that ever effort is made not to duplicate something created before. Please understand that the ability recreate any item is based on the availability of the components. Also, remember that since each piece is lovingly handcrafted, no two pieces will be exactly alike. All items on my website are handmade limited editions or one of a kind pieces. Depending on supplies, please factor in 2-3 weeks for delivery of custom orders.
There are no cancellations, exchanges, or refunds for custom personalized made to order jewelry. Contact us by phone or email with details on your order. We will make your ideal piece as long as the findings and other materials are available. At Deby's Jewelry you will not only find the most reasonable pricing around but the most reliable customer service. We pride ourselves on being a home town business, so you are not just our customers but our neighbors and friends.
What is Jewelry By Deby's @ That Girl's Bath & Body specialty?
Our special niche is custom work. Need a necklace longer or shorter than average. Want a special bracelet with the birth colors of your family. Contact us to create that special "something" for your bridesmaids, bible study group, or dear friends.
Also, if you want your old beaded jewelry bought by us restyled into something new and exciting, you've come to the right place. We offer jewelry repair please contact us for information.
*At That Girl we offer repair of jewelry pieces that have been bought from our online store. There will be no charge if bought within 60 days. After 2 months there will be a charge for repair services. Price will vary on each piece(s). You must pay to ship the jewelry back to us. If jewelry is marked with careless negligence you will not receive a refund within 15 days, but we will make every effort to rectify the problem the best way possible.
Handmade Differences
All items on this website are handmade limited editions or one of a kind pieces. While we do our best matching gemstones & materials, note that slight differences in size, color and clarity of stones are unavoidable. Products are made to order to arrive at peak of freshness.
*Disclaimer - That Girl's Bath & Body has the right to substitute a color, fragrance or product due to limited quantity, availability, color, back order, discontinued, substandard quality, out of stock, etc. Note: That Girl's Bath & Body has to right to substitute any color with a another available color. We will contact you and ask you want color you would like to replace. If we don't hear from you we will issue you the substitute. Item colors may vary a little from photo in both color and appearance due to different monitor settings.
Christmas in July Shipping Special: As a thank you from us to you, FREE Priority Mail SHIPPING (US Only) with orders over $40! Products are made to order, current turn around time is about 3 weeks. * Free Shipping, sale(s) or any other special offer(S) or discounts: excludes heavy items, freight, sales, no combined offers, any other discounts can not be combined together.
* ORDERING SHIPPING DEADLINE: A minimum production time of 18 business days and processing time of 3 business days. Availability: Usually ships in 2-3 weeks. Busy holidays make take 3-6 weeks. Light weight items may ship in envelope USPS First Class Mail with Delivery Confirmation.
Please contact us about availability. If you have questions about our shipping or policy please contact us before ordering.
Remember most items are made to order to arrive at peak of freshness. Please be aware when ordering of these delays to ensure you receive your package in enough time.
MADE TO ORDER: Most all of our products, except most makeup and pre-designed jewelry, is made to order and each item is made in small batches to ensure quality. This way the items arrive at the peak of freshness to our customers.
ORDER MINIMUM: A minimum of $8 (excluding shipping or tax) must be reached in the cart before the store will accept order.
PAYMENTS: We accept all Major Credit Cards, and Paypal accounts. You do NOT need to Have a Paypal membership to shop. All That Girl's Bath and Body Online Purchases Are Secure With Paypal SSL (Secure Sockets Layer) Encryption.
PLEASE CLICK HERE TO REVIEW OUR SHIPPING POLICIES BEFORE ORDERING.
Additional information can be found at our privacy policy page.
